Business ProfileforRoss Appliance & Sweeper Company

On November 22, 2023, **** Appliance, a ***** Appliance Company affiliate, delivered and installed a KitchenAid dishwasher I had purchased from them a week earlier. The installation was marred by a series of unprofessional and substandard workmanship issues.The installer, ***********************, cracked my kitchen cabinet during the removal of the old dishwasher. He said he would fix it "when things died down," demonstrating a lack of urgency and disregard for my property. Throughout the installation, ***** exhibited an unprofessional demeanor characterized by constant sighing, blaming my "small kitchen cabinet" for installation difficulties, and his assistant's use of vulgar language under his breath.Furthermore, ***** charged me an additional $160 to install a water valve that promptly began leaking after he left. Upon further inspection by a qualified plumber, it was discovered that the dishwasher drain hose was not installed correctly, increasing the risk of wastewater backflow. Additionally, ******* use of a "Sharkbite" T-connector, considered unprofessional and only suitable for temporary use, further highlighted the substandard quality of his work.Despite my prompt efforts to address these concerns with ***'s Appliances, including an in-person visit and emails to *****************, the sales representative, no satisfactory resolution has been reached. On November 29th, I received a text message instructing me to contact ***** directly to discuss the repair of my cabinet. This was despite my clear communication to ****/***'s Appliances that I was uncomfortable with ******* presence in my home due to his unprofessional conduct and substandard work.I am formally requesting that ***** Appliances:Send a qualified individual to repair my damaged cabinet.Refund me the $160 I paid for the faulty plumbing work performed by ************************I expect a prompt and professional resolution to this matter.