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Business Profile

Appliance Sales

Ross Appliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    in Jan of 2025 I was pricing - a GE French door model at 3 locations and on line at others- the sales price was $1799.99 at every site- Lowes / ********** and Best Buy - I had two quotes and the only difference was about $5.00 in delivery - I spoke at length with a salesperson aobut the delivery service - I indicated what I wanted sone and the person told me that there would be no problem with **** - to delivery/ move my kitchen refrigerator/ to basement and haul away the basement item. I was told it would not be a problem at ****- I returned to **** / discussed the delivery etc again / I was told there was no problem with my request- so I selected **** based on oral agreement - I bought the appliance with that understanding/ I then called for delivery date on or about Feb 20/ I reviewed my request again - a third time and he was in agreement with the terms- the next day I got a phone call from the sales person stating that NOW i had to pay an additional $75! since I had already bought the appliance and had set up the delivery - I was in no position to refuse the demand - so I agreed to pay this extra ********* my opinion the sales person "padded" my cost- he promised 3 times to agree to the delivery terms moving the refrigerator to the basement at no additional cost - then at the last minute - added $75 - using his dispatcher for the extra charge! all I want is my money back for the added cost

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 22, 2023, **** Appliance, a ***** Appliance Company affiliate, delivered and installed a KitchenAid dishwasher I had purchased from them a week earlier. The installation was marred by a series of unprofessional and substandard workmanship issues.The installer, ***********************, cracked my kitchen cabinet during the removal of the old dishwasher. He said he would fix it "when things died down," demonstrating a lack of urgency and disregard for my property. Throughout the installation, ***** exhibited an unprofessional demeanor characterized by constant sighing, blaming my "small kitchen cabinet" for installation difficulties, and his assistant's use of vulgar language under his breath.Furthermore, ***** charged me an additional $160 to install a water valve that promptly began leaking after he left. Upon further inspection by a qualified plumber, it was discovered that the dishwasher drain hose was not installed correctly, increasing the risk of wastewater backflow. Additionally, ******* use of a "Sharkbite" T-connector, considered unprofessional and only suitable for temporary use, further highlighted the substandard quality of his work.Despite my prompt efforts to address these concerns with ***'s Appliances, including an in-person visit and emails to *****************, the sales representative, no satisfactory resolution has been reached. On November 29th, I received a text message instructing me to contact ***** directly to discuss the repair of my cabinet. This was despite my clear communication to ****/***'s Appliances that I was uncomfortable with ******* presence in my home due to his unprofessional conduct and substandard work.I am formally requesting that ***** Appliances:Send a qualified individual to repair my damaged cabinet.Refund me the $160 I paid for the faulty plumbing work performed by ************************I expect a prompt and professional resolution to this matter.

Ross Appliance is NOT a BBB Accredited Business.

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