Customer ReviewsforC.A.R.S Protection Plus Inc

Cars protection plus customer service with my claim to replace my ac compressor was excellent ******* the cars protection plus claim person was fast diligent on getting me back on the road in this hot weather I refer everyone I know to this amazing warranty company

The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS is delighted to hear that you were pleased with CARS customer service and that your mechanical claim was processed efficiently.Thank you for your review and for being a CARS customer.Sincerely,The ************************ la

I purchased the platinum plan back for my 2014 Nissan Maxima in 2022 for peace of mind and had to use it when my A/C compressor had an internal failure and pumped metal through the rest of the system. Cars Protection Plus were very helpful in getting the parts ordered and repairs authorized as it is impossible to live without air conditioning in *****, especially right now during the summer.

The CARS Protection Plus Inc. (“CARS”) Customer Care Department is in receipt of your BBB review and responds as follows:CARS appreciates your positive feedback and is happy to hear that you were pleased with the processing of your mechanical claim.Thank you for being a CARS customer.Sincerely,The Customer Care Department la

Great customer service from Cars Protection Plus. Very professional and courteous.

The CARS Protection Plus Inc. (“CARS”) Customer Care Department is in receipt of your BBB review and responds as follows:CARS strives to provide excellent customer service and appreciates your taking the time to share your positive experience. Thank you for being a CARS customer.Sincerely,The Customer Care Department la

Need to give this place a 0 I paid through the dealership for this warranty and starting off service is ridiculous. I need my refund and they just keep putting me on hold and transferring the call back and forth they are not able to provide good customer service or car service

The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS apologizes that you were unable to speak to a representative in CARS ************************ when you called on July 09, 2024. CARS has reviewed your account and sees that you were in contact with CARS ************************ on July 10, 2024. Your *************** Contract (VSC) has been cancelled and the refund is being processed.If you need any additional assistance, please contact CARS.Sincerely,The ************************ la

I had purchased my vehicle and warranty 2 weeks prior when the starter went out. I was unsure if the warranty would cover the repair, even thought it was listed as a covered procedure because of the recent purchase. However, my $1300 plus claim was covered without hassle. It was a tremendous relief having this "insurance" on a relatively high milage vehicle. Words cannot express my gratitude.

The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS appreciates the fantastic review and is glad we were able to assist with the repairs to your vehicle. Thank you for being a CARS customer.Sincerely,The ************************ la

The claim process could not have been easier. They paid quickly and I am glad I had Car Protection Plus. Worth it!

The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS is thrilled that you were satisfied with the processing of your mechanical claim and appreciates your positive feedback.Thank you for being a CARS customer.Sincerely,The ************************ la

Wish I could give them ZERO stars! They are not a warranty company. The customer service reps have no manners whatsoever, they are rude and will tell you "it's your problem". No local mechanic shops near me would even work with them and when I called to receive a list of people who would work with them, they were unwilling to provide that. So now, I'm out money for a warranty I cannot even use. Please save yourself the hassle and don't buy a warranty with this company, it's a total scam.

The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS apologizes that you were upset over your interaction with a CARS customer service representative as ************** strives to provide excellent customer service to all ************** customers. ************** reviewed the recording of the telephone call you made to CARS, and during the telephone call you requested to speak to and were subsequently transferred to a supervisor; therefore, your complaint about CARS customer service representative has already been addressed.Regarding your issue with locating a repair facility, the information provided to you on the telephone call was correct. Your *************** Contract (VSC) does not require you to use a specific repair facility and CARS is unable to provide repair facility recommendations for liability reasons. CARS has worked with several large franchise car repair facilities in the past that *** have locations in your area that are willing to work with your VSC. CARS claims supervisor provided you with a few names via telephone and you can also visit CARS website at www.carsprotectionplus.com/about-cars/our-partners/ for more information. Because your selling car dealership is likely familiar with businesses in your area, they *** also be a good resource for locating a repair facility that is willing to work with your VSC.CARS hopes this information was helpful.Sincerely,The ************************ la

I have in need of a repair/replacement on my transmission for 2 weeks. CARS Potection Plus just got back to my mechanic shop yesterday. I have been waiting on a call from CASRProtection Plus customer service for 2 days. I have left voicemails and sent emails, with no return communications. Beyond unhappy with their lack of communication. It is unacceptable. Also the repair tgat they want to make to my SUV, is subpar. They are not wanting to pay a fair price for the repair and tgey want to use replacement parts that are not equal quality to the standard equipment that came originally in my SUV from the factory. In other words THE CHEAPEST way possible, not right at all. Very poor business practices.I will NEVER recommend their products to anyone I know or who ask my opinion.Consumers should be ware before purchasing anything from CASR Protecton Plus !!

The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:On May 08, 2024, a repair facility opened a mechanical claim on behalf of your Vehicle, requesting a transmission replacement. The repair facility stated the torque converter was coming apart and had sent debris throughout the transmission. CARS claims adjuster requested that the repair facility obtain your authorization to remove the transmission pan and take pictures of the debris to be sent to CARS for review. CARS claims adjuster provided the repair facility with an email address to send the pictures to.On May 16, 2024, CARS had not received the pictures and spoke to your repair facility. The repair facility had mistakenly sent the pictures to an incorrect email address. The repair facility sent the pictures that day to the correct email address.CARS apologizes for this delay. It is not uncommon for a repair facility to take over a week to provide CARS with requested diagnostic information and CARS did not realize the repair facility had submitted the information to an incorrect email address.On May 20, 2024, after reviewing the pictures and obtaining quotes from CARS parts suppliers, CARS claims adjuster called the repair facility and explained your options on how to proceed. You had the option to have CARS ship CARS supplied part and assist with the labor or to take the claim allowance and use the repair facilitys supplied part. If the repair facilitys supplied part cost more than CARS supplied part, you would just pay the difference. CARS supplied part was correct for your vehicle and came with a 12 Month/12,000 Miles Parts and Labor warranty. On May 22, 2024, the repair facility contacted CARS and stated you chose to take the allowance and use the repair facilitys part. CARS claims adjuster provided repair authorization in the amount of $3,475.00, representing the amount CARS would have paid for CARS supplied part + labor including one (1) hour of diagnostic time - your $100.00 per claim deductible.CARS apologizes that you had trouble contacting CARS. CARS returns all voicemails and emails in the order they are received. If a customer has already been assisted by a ************** representative before CARS has had the opportunity to respond to a voicemail or an email, then CARS does not contact the customer. ************** received a voicemail from you on May 20, 2024, and an email on May 21, 2024. You were assisted by two (2) CARS representatives on May 22, 2024, before CARS was able to respond to your messages.CARS hopes this information was helpful.Sincerely,The ************************ la

I paid $3,779 for an extended warranty when I bought my truck. I am still within the 36 month warranty period and the *** dealer is telling me that Cars Protection Plus does not cover the part I need. The part I need is is major component of the steering/brake system called a Hydro booster.I looked at the Level 3 plan I paid for and yes, in fact, out of all the components they cover, this is the one they do not. The dealer told me it is a common part to fail. So it is clear this part is not covered, however, I feel like they are cheating people as this is a $2,400 part that I now have to figure out how to pay for. Why would they not have a part on there that normally fails but that have all these other parts that do not?? I say this is dishonest. I would strongly suggest anyone getting a large diesel truck make sure they get a warranty that covers the hydrobooster.

The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS was unable to locate a *************** Contract (VSC) on file in your name, nor was CARS able to locate a VSC for which you are authorized to review mechanical claims; therefore, CARS cannot review a specific mechanical claim.Based upon your review, you are referring to a claim opened on an inclusionary VSC. All CARS inclusionary VSCs have a list of covered components printed in the Terms and Conditions and if a component is not listed, then it is not covered. The component you refer to in your review is a covered component on several CARS VSCs, both inclusionary and exclusionary.CARS strives for customer satisfaction and apologizes that you are unhappy with a claim denial; however, if a component is not listed for coverage on an inclusionary contract, then CARS cannot assist with the repair or replacement of that component. Sincerely,The ************************ la

Fantastic Product at Liberty Shield/Cars Protection Plus! I certainly would recommend.

The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS is glad to hear that you are pleased with your *************** Contract (VSC). CARS appreciates you taking the time to leave a positive review and thanks you for being a CARS customer.Sincerely,The ************************ la