ComplaintsforFull Throttle Adrenaline Park

• Initial Complaint

  07/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I wanted to reach out and just share my first experience at the full throttle adrenaline park in Monroeville, PA. The very first time visiting with the kids was two weeks ago when we were instructed to buy “memberships” that were not an option and in fact an additional fee, but it was explained to me that by purchasing this membership; it assured that when you return within the 60 days you would receive a free activity. Although I felt it was a but much to spend over $100 for four people to throw an axe around I figured being able to return for another free activity would make it worth it. We spent $143.00 We returned on Sunday so the kids could take a few rounds around the track with their free activity, only to be informed by the manager that they were “no longer doing this”. No longer doing something that was your big advertisement and even incorporated on your board and signs explaining this offer. After changing the board the prices and according to the manager “owners” themselves they voided a deal that was only purchased two weeks prior. I believe this is a scam and it’s unfortunate that it’s at an establishment where children can have fun as well. I like to teach my kids about good ethics and right from wrong, this is wrong and was a complete rip-off. Being a business development manager myself I was unimpressed by management as well who could have easily let the kids ride the karts instead of making a scene with really no logic answer, her exact words were “I know this sounds really bad, but we are not accepting those anymore”.

• Initial Complaint

  06/19/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 5/19/23 I was told I would be refunded for an activity. The employee at the park stated that the refund would be available by 3:00 AM the next day. After 2 weeks, I contacted the Pittsburgh (Monroeville) location and was directed to a regional manager named John who stated that an investigation was started and it could take up to 3 weeks for a refund. He contacted me from his personal number and stated that someone would get back to me with a status once it was all figured out. On Friday 6/9/23 I contacted Full Throttle and was told by a team member that John left instructions for me to go in person to get my refund. I visited the park on 6/15 and was told by the manager on duty that he had no knowledge of this and they do not do in store refunds. I contacted Full Throttle while in store after being told that the phone lines go to a corporate office and not directly to the store. I left a message for John who is conveniently never in the office. It has not taken 5 weeks for a refund.

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