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      Business ProfileforSolar Sisters

      Online Retailer

      At-a-glance

      Customer Reviews

      This business has 0 reviews

      Customer Complaints

      1 complaints closed in last 3 years

      1 complaints closed in last 12 months

      Customer Reviews are not used in the calculation of BBB Rating

      Reasons for BBB Rating

      Related Categories

      Business Details

      Location of This Business
      1203 Bowling Green Dr, Monroeville, PA 15146
      BBB File Opened:
      10/31/2023
      Years in Business:
      2
      Business Started:
      9/29/2021
      Business Management
      • Ms. Alexandra Williams, Owner
      Contact Information

      Customer Contact

      • Ms. Alexandra Williams, Owner

      Industry Tip

      BBB Tip: Smart shopping online

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/22/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      I had previously ordered from this business "Solar Scents" formerly known as "Blossum Boutique" a few years ago to purchase a product the owner *********************************** was selling which was headbands. I received my order with no problems a few years ago. As of recent I made 2 separate purchases for Gingerbread Wax Melts from her website. The first purchase was made on 11/15/23 11:25am for the amount of $15.50. On the website www.shopsolarscents.com the shipping time stated **** business days not including holidays or weekends. On 11/21/23 8:23am my order was refunded without reason. The website stated that this product was still in stock. The second purchase that I made was on 11/21/23 8:57am for the Gingerbread wax melts again. Website was still stating that this product was still in stock. However, shipping time on the website had then stated 1-5 business days. At 11/21/23 3:31pm my order was refunded again without reason. I then placed a third order on 11/22/23 8:18am for gingerbread wax melts. Again, website stating this product was still in stock. I then tried to contact the seller, *********************************** by business email ***************************************** about shipping my product in which I got no response. By 11/22/23 9:28am my order was refunded without reason again. I believe that this seller is personally discriminating against me.Further more, this business Solar Scents has an employee by the name of ************************* who is paid money under the table and is not on the books for disbursement of funds.In addition to that, this business Solar Scents has not paid taxes on her business in 3 years.

      Customer Reviews

      0 Customer Reviews

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      Better Business Bureau of Western Pennsylvania

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