ComplaintsforWorld Wide Stereo

• Initial Complaint

  05/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  So I ordered some speakers for my basement that Im renovating, I found them here purchase went smoothly. Until I got an email stating they thr package was delivered. I immediately checked my camera to see where the package was left, to my surprise the package was not left. I didnt see any carrier leave a package. I waited because I know sometimes they scan packages prematurely, however, it never showed up I reached out to worldwide stereo, and they opened a claim which ultimately was denied because they are stating that the address was not correct, when I confirmed it fast forward to now I open the claim the claim was issued. *** who I have been speaking to and has not been very helpful is telling me that she can only refund me $113 out of almost $1100 purchase . I asked her to reach out and try to help me resolve with *** because *** states that they are contracted with the shipper and not me and legally they cannot give me any information and she has not. She even said she is sure the package is here somewhere on the property which I took offensively because its a jab at the situation.

  Business response

  05/12/2023

  Hi ******, we are very sorry to hear that you are not happy with your experience.We take our deliveries and carrier claims very seriously and reached out to our carrier partners to see what we could do to make this right.  A lost claim was opened with the carrier.  We realize it can be frustrating and we appreciate your patience while the claims process played out. Your original claim paid out as a partial refund due to a missing apartment number.  As requested, we appealed that decision.  We dont want you to wait any longer and have processed you a full refund while we continue to work this out with the carrier on our end.  Again, we apologize for the inconvenience,and we appreciate your patience and understanding.

• Initial Complaint

  08/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  II've ordered from them previously and would rate 5 stars for that transaction, granted this was a while ago. My most recent order during checkout they offered free standard shipping and free 2-day shipping. I chose the 2-day option. It was not until after I ordered did I get an email receipt that they charged me $25.60 instead. Talking to two separate reps in chat, they would not refund this. I would have chosen the standard, slower shipping, had I known I would be charged for it. By the time I received the email and noticed the charge, it had already shipped so I could not cancel it. Instead of just refunding me $25.60 I could RMA it and ship it back after it arrived which I assume would ending up costing them more money in the end. Not to mention more trucks on the road and the delay in getting a refund back on my card. I was trying to shop at a local store since I grew up near them in PA but in hindsight should have ordered from ******. Failing this, I tried to get them to price match with ****** as covered by their 30 day guarantee. Nothing on the website mentions any fine print where they will not do this if the manufacturer sets the price on the product apparently. They would not honor the price match even though it's valid and meets all the requirements stated on the website. They said a lower price from another vendor would not get me a warranty with ********** however this is not true. Both ******.com and the Seller on ****** are found in **********'s authorized seller directory. I reached out to ********** directly and they confirmed it is no problem. What's the point of having these gauntness and advertising free shipping all over the website if none of it is actually true? Feels like a bait and switch now. Dishonest marketing.

  Business response

  08/31/2022

  We have reviewed this complaint, as well as the customer communication referenced in the complaint and apologize for any confusion and that he felt this situation warranted bringing this to the BBB.  World Wide Stereo offers free standard shipping on all orders and, in most cases, offers free 2-day shipping. One of the cases where we do not offer free 2-day shipping is when a customer uses a coupon code as part of our Community Heroes Purchase Program.  Details can be found here:
  
  ****************************************************
  
  Here it makes note that discount applies to in stock items only and cannot be combined with other offers.  In the case of this order, the customer saved $80 using this coupon which made him ineligible to also combine the order with free 2-day shipping.  The option was still there to choose free standard shipping, but the customer opted for the 2-day shipping option which costs $25.60.  Its unfortunate that the customer didn't notice until the order confirmation email was read.  When the customer reached out to us, he was given the option to switch from 2-day shipping to standard shipping which he accepted.  We downgraded the shipping to standard and refunded the cost of $25.60 on 08/29.  At no point was the customer refused a refund. 
  
  As for the price match, the product purchased was a manufacturer price-controlled product which means all authorized dealers must sell the product for the same price as set by the manufacturer.  If someone else is selling the same product, in the same brand-new condition but with a lower price, they are either not an authorized dealer or they are breaking the rules and therefore not eligible for a price match. As a 43-year-old company and authorized dealer for all products we sell, we value and abide by that pricing policy.  Upon further investigation, it was found the lower price found by the customer on ****** was for a USED listing and not a BRAND-NEW product as was purchased through World Wide Stereo.  Based on that, we are unable to lower the price of a NEW product to match the pricing of a USED product.
  
  Again, we gladly refunded the customer the $25.60 shipping charge on August 29, 2022.  Please feel free to reach out to us if you have any further questions.
  
  Thank you kindly,
  Michael K*************

  Business response

  10/28/2022

  Thank you for the feedback.  We have applied an additional discount to your order for the price match.  We are here if need anything or if you'd like to discuss your order in more detail. We can be reached at ************.  Thank you kindly.

  Customer response

  11/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  03/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 65 in ********** and a 3-year extended warranty on Nov 22, 2021. The ** arrived, but not the extended warranty. I called regarding the missing warranty within a few days of receiving the ** and was told it would be emailed to me within a week or 2. It was not. I called multiple other times since then, talking to *** 3 times and to others, but after 3.5 months, I still have not received it. I want the 3-year extended warranty I purchased for this **.

  Business response

  03/24/2022

  Thank you for reaching out.  We apologize for any miscommunications and we're sorry, ******************* felt this experience warranted this complaint.  When a customer purchases an extended warranty, an automated email is typically triggered with a confirmation.  An internal error in our system did not send that confirmation email in this particular case and we apologize no one caught that error.  We appreciate the patience as we fixed that issue. We've attached a copy of that letter with this response and a copy has been sent to the customer.  Despite not having the initial email, the customer warranty with ********** has been running concurrently with the manufacture's warranty since it was purchased in November 2021.  Please let us know if there is any further assistance we can provide. Take good care.

  Customer response

  04/15/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  
  

  World Wide Stereo sent me a supposed contract after I filed my complaint, but the contract is not valid. According to my phone conversation with ********** today, the contract number is not a valid entry. The contract does not list a service type, contract provider or contract insurer. For contract insurer, it states None.
  
  
  Regards,
  
  *******************************
  
  
  
  
  
  
  
  
  

  Business response

  05/12/2022

  Attached is the completed contract.

   

  Thank you kindly.
  

  Customer response

  05/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩