ComplaintsforStephen Sinatra, MD
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have asked numerous times over the past 12 months for this company to take me off their mailing list, yet I still receive unsolicited catalogs. I have never, and will never place an order with this company.Business response
02/28/2023
February 23, 2023
Dear *******,
Thank you for bringing the enclosed issue to our attention. I want to offer our deepest apologies for the trouble you experienced with Healthy Directions. I understand how frustrating this must have been for you.After a full investigation, our records show we received no other communication from you requesting removal from our mailings. On February 8, 2023, we received your first request to withdraw you from our mailing list, and at that time, we removed your address from future mailings.
I want to let you know that when unsubscribing from our mailing list, it may take 90 days or more to remove your mailing address from our system, but I am not taking your dissatisfaction lightly. Your complaint has been forward to several key people in our organization to have your address removed immediately.
I appreciate you making us aware of your negative experience. Again, we are very sorry that this happened to you, but rest assured it will not happen again.
Sincerely,
Robert M******
Healthy Directions Customer Service
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.