ComplaintsforDr. Stephen Sinatra, M. D.
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Complaint Details
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Initial Complaint
04/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Received some health power 2 months ago from Dr. Sinatra; that was well and fine. Now 2 months later, I received another order of the same products I Never re-ordered. When I called the number on the shipping label and wanted to know why I received this unordered product again, they said I could just send it back and I would not be charged for this unordered product. I took it right over to the post office to return it, and the post office charged me $9.85 to return something I NEVER ordered from Dr. Sinatra. Why should I have to pay the post office to return something I never ordered or never authorized? They never offered to send me a prepaid return address slip. That would have solved this problem. Instead, I'm out money for them sending me something I never ordered. That's just wrong! I want my $9.85 back!!!!Business response
05/17/2023
Hello ******* ******,
We wanted to write this email as we have been trying to contact ******* *******, Complaint ID: ******** but have not been able to reach them with the phone number that we have on file. We emailed the customer asking about the return of the product and the return postage paid. We have not received the return of the product, but we have issued the full refund of $43.09. We also let the customer know that if they sent us a copy of the return postage paid that we would issue a refund check.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.