ComplaintsforFlaugherty House
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/21/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
During the course of a purchase in an auction format, the auction service implemented a reserve that would make my winning bid no longer enough to win the item for the sole reason they did not obtain what they thought they would get.Business response
12/22/2021
The owner has the right to place a reserve on an item or remove something from the auction if they desire. In Pennsylvania all auctions are with reserve unless advertised as absolute. We always strive to do our best to prepare a seller in advance as to what the auction may achieve for them so that we do not have to have any reserves. On this particular lot we did place a reserve it was the only lot in the auction as we work for the seller who we are contracted with. The potential buyer did call our office and we did explain why the reserve was placed.The person filing the complaint was not the High bidder at the time that lot closed. Molly who spoke with him on the phone also discussed we were going to try to contact the owner of the gun to see if he would lower the reserve.
Customer response
12/22/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After reviewing the response a number of statements included are false. At the time the reserve was added I was the high bidder additionally this was the only item in which a reserve was put on and it was not until concerns of a low price arose only hours prior to completion of this auction. Multiple emails from the auction site prove this. It is an unfair business practice that if a bid meeting the expectation is not met that all those who have bid are not entitled to the product in which they are committing to purchase for weeks prior. The option was provided to the auctioneer from the start to ad a reserve but that decision was not made until the very end. It is well known that in an auction setting, sometimes the desired price is not obtained. However it is not fair to then change the terms to not allow a consumer a fair deal.
Regards,
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.