Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my truck for service and had ball joints replaced. Several weeks later, the wheel fell off my truck, luckily at a low speed in my driveway (if this was at a high speed I could have been killed). The ball joints did not look like they were new. I took pictures before it was towed. The dealer did repair the vehicle, but refused to give me the old parts back or even let me see them. I was told by a service rep I would be reimbursed for my $130 tow bill and newly paved driveway damage by a rep at the dealer. Multiple times, I had called with no return calls from management or owners. I contacted corporate GMC who was not helpful at all and said there is nothing they can do. I would at least like to be reimbursed for my tow bill and driveway damage. When I posted a review on the dealer's ******** page, they got back to me via a reply to the post in less than 24 hours and threatened my legally because i gave them a negative review. What company does wrong and then threatens the customer?Business response
02/14/2022
February 14, 2022
Jo-Dan Buick GMC has received the complaint referenced above and submits the following in response.
Our records indicate *** *********'s first visit for repair was in April, 2021. At that time, our service center replaced both lower ball joints on her 2014 ******. In June, 2021, she returned to our service center indicating there was a right lower ball joint issue. After researching the issue and communicating with General Motors, we replaced the right lower ball joint, as well as the right lower control arm, axle shaft and front air dam. At the time, we also re-secured the left lower ball joint. This repair was completed at no cost to *** *********.
After the June, 2021 repair, we have no record of *** ********* attempting to contact our business until last week, when posted a statement on Facebook. Her statement indicated that, “the control arm that was supposedly replaced, was in fact not" and "I assume they are charging for service and stealing the parts." We did not threaten *** ********* with legal action due to a negative review. However, the statements she made were false and done so in a public setting. We advised *** ********* that we would seek legal advice in response to her false statements.
Jo-Dan would be happy to reimburse *** ********* for the towing expense and discuss the damage to her driveway. We've made several attempts to contact *** ********* since her Facebook post, but we have not received a response. If *** ********* would be so kind as to call Mike at 570.414.1000 ext.
***, we believe we can address all of her concerns.
Sincerely,
Dan L********* PrincipalInitial Complaint
12/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Brought my 2011 Buick ******** into Jo Dan Buick for a safety recall notice. Work was performed as needed as far as I know however I dropped vehicle off at dealership in am, picked it up later that day and found they drove my vehicle almost 400 miles. Now after several contacts with them for an explanation I have not received an answer.Business response
12/30/2021
December 29, 2021
To Whom It May Concern: .
JoDan has reviewed *** *****s complaint and submits the following in response.
On 11/15/21, *** **** brought his vehicle to JoDan Buick GMC's service center for a vehicle recall. At that time, our technician opened a repair order, which noted the VIN and mileage of *** ****'s vehicle. The mileage on 11/15/21 was 70,102. Our technician informed *** **** that the parts necessary would require special order and were expected to be delivered in about two weeks. Considering the delay, *** **** left with his vehicle. On 12/1/21, *** **** returned his vehicle to Jo-Dan for repair. The repair was completed on 12/1, at which time the repair order was closed, and the mileage was noted as 70,497. To clarify, the repair order that *** **** references shows initial mileage from 11/15/21 and final mileage from 12/1/21. Therefore, the miles driven were done so by *** ****
We have made several, unsuccessful attempts to reach *** ****. However, we encourage him to contact Danny at ************, if he should have any other questions or concerns.
We thank *** **** for his business and look forward to continuing to provide him with outstanding customer service in the future.
Sincerely,
Dan L*********, Jr., Dealer Principal
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.