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ComplaintsforMontage Mountain Ski Resort
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Complaint Details
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Initial Complaint
02/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Arrived at montage mountain with tickets purchased online. We arrived early and Was told they were at capacity and we needed to go to customer service. After waiting another 20 minutes, we gave up and Eventually received our tickets via the kiosk. Got to the snow tubing area and was told the kiddie mountain was closed, we were concerned because we had a 3 year old who doesn’t meet the height requirements for adults tubing based on the mountains OWN policy. Was told by staff that it was fine and she’d be able to go down with us. After standing in line for 45 minutes, because they clearly sold more tickets than they could provide tubes for, we were told that our 3 year old would need to go down the hill alone. Mind you this is as they were telling others to drag their feet at the end of the hill to stop. Clearly it would be unsafe for her to go down alone as she would not be able to drag her feet to stop. They also told the family behind us their ONE year old had to go down alone and it was fine. We didn’t feel safe for our daughter and I’m glad we trusted our gut. After reading other reviews this company clearly has unsafe tubing conditions and many injuries have been reported. They oversold tickets and didn’t have enough tubes to accommodate everyone but regardless. They refused to refund us. The fact they were going to allow a child who didn’t meet their OWN height requirements to tube anyway is unsafe and concerning. I spoke with customer service who gave me a gift card but why would I come back to a mountain who has zero concern for their customers safety. I would never come to back to this place or recommend anyone to come here. They’re unsafe, oversell tickets, and have zero concern for their patrons.
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This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.