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ComplaintsforClearfield County Metal LLC
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Complaint Details
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Initial Complaint
12/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
we bought a piece of drip edge to finish our roof and it was the wrong piece,when we stopped back in to tell the owner he started flipping out and swearing about us not buying all the metal from him a wont refund what he messed up act he was swearing and tell us to go buy it were you bought the other metal from and I'm not giving you fn money backBusiness response
12/15/2021
In response to the letter we received we would like to clarify that there are different types of drip edge used by different companies. We are not responsible for making sure the customer has the right drip edge if they do not order all the product from us. They would need to provide the measurements or a piece to make sure it is the correct specs. As for the way that he said the owner acted when he was here may not have been the best response to the situation. The Owner would like to clarify that he did not swear at the customer as it states. We are willing to return the item for a refund minus the 20% restocking fee which is stated on the invoice he was provided. The drip edge will need to be returned in the same condition he received it. Then we will send him a check for the refund.
Clearfield County Metal
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.