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Complaint Details
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Initial Complaint
11/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Cabinetry delivered in March. Upon install on May 2, 2022 several pieces were noted as damaged in shipping. This has not been resolved despite roughly 22 attempts at contact via phone, text, and in person. First request for replacement was made on 5/2/2022.Customer response
01/17/2023
Writing to confirm Beco has not communicated or responded to us.
Best,
--********* *******Business response
02/06/2023
*** ******* is correct. some material supplied was damaged and replacement parts need to be ordered. We will do so, at no cost to *** *******.
Tell us why here...
Customer response
02/09/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: We have received this answer before. It is old, tired and after 9+ months of inaction, disrespectful. We are now into the 10th month post initial request for resolution. Beco has had that amount of time to take action and have chosen not to do so. It has taken months to simply respond to the original BBB inquiry with a one line reply and no actual action taken, replacement ordered, refund granted, or direct communication to us. Meanwhile we have broken, unusable cabinetry that we will incur added cost to reinstall even if replacement parts are *ever* provided. (which we have tried to handle directly with the manufacturer for the past 4 months and still don't have closure with them either). To say we are at our wits end with this would be an understatement.
Regards,
********* *******Business response
03/20/2023
The material was shipped to me ******* for no charge She asked for itemization a week or two ago and received that within 48 hrs. I am aware of no other materials that are needed. If there are some we will certainly do what we can to get them to her quickly.Customer response
03/23/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: we have a secondary warranty issue related to paint issues on several cabinet drawers. The manufacturer sent a repair company to fix onsite but provided him with the wrong color paint. This issue was originally noted to the dealer in May 2022 and the dealer took photos and said that it would be corrected. We re-sent photos in October. We sent photos to the manufacturer following serial non-response from the Dealer. The manufacturer sent a the repair company who came onsite January 20, 2023. They were unable to complete repairs due to the incorrect paint color. I have received no communication regarding resolution on this and we will be initiating a legal claim. So no, we are *still* not resolved here.
Regards,
********* *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.