ComplaintsforBurger King
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Location- Burger King at *** * ******* ***, Morrisville, PA *****. January 26, 2023. 4:40pm. Order# **. I ordered an Original Chicken Sandwich, 2 triple BK stackers, and a large double BK stacker meal with large fries and a large sprite. I placed a mobile order with burger king and when I went through drive thru, I waited at the speaker for 15 minutes, I also watched many people leave from being forced to wait too long for even a greeting. When they finally greeted me to pull up, they had me waiting at the pick up info got another few minutes before having me pull up to continue waiting. My bf went in finally to just get the food, they were very rude and told him the burgers had just finishing cooking but one of my triple burgers was missing and they gave me a double instead. All of the food was ice cold except for the fries. My mother went in after because they didn't give us the drink. The manager was very rude to her as well and said they only had 1 cook and as she was leaving, they laughed at her for limping and she is permanently disabled. I've never heard of such awful customer service in my entire life! I will never go back to that location.Business response
04/25/2023
4/15/2023
Dear ******** *******,
This letter is in response to ID # ********. My name is **** . I'm the restaurant manager at this location. I reached out to the phone number that
was enclosed in the original letter. I tried calling and no response. I also left a detailed message saying I had no problem replacing the food or giving them
a refund. If you have any further questions, please don't hesitate to contact me.Sincerely,
**** *****
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
344 W Trenton Ave
Morrisville, PA 19067-2041
Business hours
Today,6:00 AM - 12:00 AM
MMonday | 6:00 AM - 12:00 AM |
---|---|
TTuesday | 6:00 AM - 12:00 AM |
WWednesday | 6:00 AM - 12:00 AM |
ThThursday | 6:00 AM - 12:00 AM |
FFriday | 6:00 AM - 12:00 AM |
SaSaturday | 6:00 AM - 12:00 AM |
SuSunday | 6:00 AM - 12:00 AM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.