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ComplaintsforGrace Auto Group
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased a car and the advertised price was $22,494.00 and they charged me $24,494.00. I called them and asked to redo the paperwork and sell the car for the advertised price, they said. They said theres extra charges which isnt stated on the buyers order. They knew this was my first time purchasign a car and I feel they took advantage. I dont want to return the car, I want the $2000.00 off and paperwork to get redone.Business response
01/19/2023
************* bought this vehicle from is on 12/2/2022. After she saw an purchase agreement with an itemized breakdown of costs and fees, she agreed to purchase the vehicle. She called back a few days later saying she did not agree to this price and she wants money back. I offered her to return the vehicle for a full refund and she declined. As with most dealers, there are certain fees associated with purchasing a vehicle. Originally ************* agreed, then had a change of heart. I believe that by offering her a refund we did everything on our end to make sure that the customer is satisfied. She declined my offer, therefore I do not believe we are obligated to return any money at this point in the transaction.
Thank you,
*********************************
GM
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.