ComplaintsforMount Joy Roofing
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Complaint Details
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Initial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had a roof installed by Mt Joy roofing. The roof has begun leaking, causing interior damage to my house. I have been contacting the company/owner for months yet no action has been taken on their part.Business response
01/22/2023
Issues concerning the roof were from wind/ storm damage. Customer cannot pay due to previous insurance cancelation, and new insurance will not pay for storm damage. Whom customer elected not to insure roof. Our workmanship warranty voids any storm damage. It is to our discretion to take on new jobs when we are extremely busy, customer could or should have contacted another roofing company who could do the work in an immediate fashion before the interior was damaged. Customer did not read his warranty. However our company in good faith resolved the issue without any cost to customer.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.