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ComplaintsforSubway
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Ordered food from Subway and did not put meat on sandwiches. When asked for meat or a refund was told no.Business response
03/23/2023
*****
I apologize for the way this mistake was handled. Although she is a 16 year old kid, she should not have spoken to you the way that she did. She no longer works for us. I would like to replace the subs or refund your money whichever you prefer. Please let me know which way you would like to proceed and I will mail it to you. Again, I am very sorry the girl handled it this way. Thanks for your understanding.
Chris B******
Owner /Subway FranchiseeCustomer response
03/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me,I will take a coupon for replacement of the two sandwiches, please list the restaurants I can go to and have them prepared.
I would suggest that you contact the girl to see if she is in need of a support or counseling. Age is not a reason to throw a tantrum as she is a representative once she puts a uniform on. I am still disappointed it took, 3 emails, 4 phone calls, and contact the BBB to address this issue. Although I do appreciate the cooperation to solve this complaint.
Regards,
*********** ****** *** * ******** ** ********** ** *****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.