ComplaintsforThe Pool Guys of Mountain Top, Inc.
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Complaint Details
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Initial Complaint
05/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is a follow up to the original complaint #********. Paid $1200.00 as a deposit for new pool liner to be installed. Pool guys installer removed old liner in November then stated weather prevented him from finishing. Agreed to install new liner first thing in March or April at the latest. Will not return messages or answer calls since March. Pool has not been touched since November last year.Business response
06/29/2022
*** *******,Regarding the complaint ********, *** ********, the work has been completed on Wednesday 6/22/2022.Initial Complaint
11/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Gave a $1,200.00 deposit to The Pool Guys for a new liner for my pool on 5/12/21 .was given a receipt and was told the job would be done by end of summer. On Aug 1st someone came and drained standing water in pool and sliced off old liner. Never came back or heard from anyone since then.no liner, no phone calls returned and my deposit was kept. Its now November still haven't got money back and calls are ignored.Business response
11/14/2021
Work is currently progressing on ******************'s liner and we hope to have it completed this coming week, weather permitting.
Thank you.
Customer response
11/16/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.