ComplaintsforGerman Diesel Motorwerks
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Complaint Details
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Initial Complaint
10/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my 2015 ** ****** *** into German Diesel Moterwerks for a standard timing belt service. I paid $950 for the service on 7/22/21, and within a week I noticed a noise coming from the engine bay. I had to put in a few quarts of oil as I was low, and ultimately had my car towed in to ************** to assess. They discovered that a cam bolt was not tightened properly, and lodged itself under the timing belt, which cracked the oil flange. It cost over $2700 to repair, and I had to rent a vehicle for about $1100 until I was able to get into a loaner. I contacted GDM regarding this, and they have done nothing to help resolve the issue.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.