ComplaintsforCiocca Toyota of Williamsport

• Initial Complaint

  12/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  this complaint is for the head of the Ciocca Toyota of Williamsport and the corporate office. I have a ***************************************** an accident. There was major damage to the left front suspension. I had my truck towed the Ciocca Toyota and I spoke directly with the service manager,he assured me that he would make sure my truck was repaired properly, and as I had explained the accident a wheel/tire hit me. As far as I can find out, my truck sat at the dealership lot for 10 days before being taken over to the collision center. After the collision center was done the truck was sent back to the dealership where an alignment was performed and it was determined many components needed to be replaced like the low A-arm, bearing, CV shaft, and the tabs that are adjusting the alignment were bent. At this time it had been a little over 40 days. I took the truck for a test drive and it pulled left. My truck went back to the dealership and it was determined the upper control arm was bent so this was replaced. I contacted the dealership after a few days and they had my truck ready. I did a quick test drive and it seemed fine but after a couple of hours of driving, it still pulled. Being mechanic, I was a nuclear mechanic in the Navy for 10 years and I have always worked on my own vehicles, I did some inspecting of their work. Here are my findings.1. The upper control arm bolt was not replaced and it was bent 2. The studs that hold the wheel on were not replaced as I was told they were.3. There were missing fasteners on the bottom side of the bumper cover. 4. After driving the vehicle for ***** miles the **** sensor light came on and I had to take it back for them to program in the sensor. I have contacted Toyota directly and I contacted the corporate office for Ciocca dealerships. I purchased the upper control arm bolt, the six studs for the wheel, and the correct ****** pins. I also got the truck aligned at a local shop after replacing the parts.

• Initial Complaint

  01/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2017 ***** ******* on Saturday, October 2, 2021. Traded my 2008 ******** **** *** ******* and transferred the license plate from my van to the *******. Wow check for $10,000.00 and financed $24,745.56 per the dealership through ***************** Paid loan off in full on 11/10/2021 and was advised title never received. Multiple phones calls and inquiries with dealership who thought paper work lost or misfiled with wrong lender. 1/17/2022 and still no title or registration filed, no proof I own the vehicle. Paid $50 deductible through warranty to have lock fixed and need rear heat fixed, paid to have graphics on and want to get ceramic coated and undercoated, but afraid to spend anymore money without proof of ownership.

  Business response

  03/02/2022

  Good afternoon *******,

  
  

  This note is regarding the complaint made by ****** ******* ID # ********.

  The above complaint has been resolved weeks ago and ****** told us that she made BBB aware of the resolution.
  

  
  

  Please stop sending us letters in mail and remove the complaint from our company profile. (Copy of the letter is attached)

  Customer response

  03/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  Upon speaking with the Ciocca Corporate Office, *** Manager Raf and Lead Tressa in titling, my title and registration were processed and received pretty quickly thereafter.  As stated in my original complaint, I've had to pay a $50 deductible to have the lock actuator fixed and already it isn't working again, but I haven't notified *** regarding it because I've been working with *** ****** to correct the heat issue and asked them to just look at the door locks again and am awaiting a diagnosis.  Rad did agree to pay for his dealership to ceramic coat my *******, but no warranty comes with it and I'm still communicating with them regarding that part.  I would feel more comfortable taking it to a location that strictly does ceramic coating who warranties it and has the most experience in applying as I don't want to have trouble with it later.

  I have reviewed the response made by the business in reference to complaint ID ******** and agree that the title and registration has been processed and received. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  12/03/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am writing to make a complaint against Ciocca Toyota of Williamsport regarding our recent experience. We purchased from and maintained our 2019 Toyota ********** with them for the last 3 years. The car recently got flooded during the Hurricane Ida disaster and had to be totaled. We returned to Ciocca Toyota for a new car since we had a reasonable experience with them when our car was purchased in the summer of 2018. In late September 2021, my husband was at the dealership and discussed with the salesman (Matthew L.) about purchasing a new 2022 Toyota ********** in order to replace our totaled car. Thereafter, my husband and I returned on October 20 and 23, 2021 with the intent to finalize the purchase price with the salesman. During both visits, we went through the routine submission of our drive licenses. On October 23, 2021, we had an extensive discussion and negotiation with the aforementioned salesman and his manager on duty (Haykel A.) about the purchase price and how that was the "final price" that they can sell it. We eventually settled on the said purchase price. My husband gave his credit card to the salesman in order to pay for the requested good faith deposit amount. A few minutes later, the salesman returned and stated that they cannot sell the car to us at the agreed upon purchase price since we were not going to be financing the car with Toyota. We were taken aback because we were very clear (from the start) that we had our own finance company. Although everything was discussed extensively in the presence of the two, they never stated that the stipulation would be financing with Toyota. We contacted Ciocca headquarters within a few days of the incident and there have been no responses from any representative. We were deceived, baited and cheated from obtaining the car despite our previous relationship with the dealer and the extensive negotiation. This is a deceitful, dishonest and unacceptable practice and potential customers must be made aware.

  Business response

  12/29/2021

  **************** was in our dealership on the service side one evening, Matthew L*********** approached him checking to see if he needed assistance with anything. He mentioned that he had purchased a ********** in the past with *********. they had a conversation about the situation his vehicle was in, apparently his ********** had been deemed totaled due to the extensive flooding that had happen in New Jersey in October.  At that time, we did not have any New * ******* on our lot. We did have a used 2019 ******* limited that was a few years old, it was a pretty good representation of a new one. He expressed interest in a new one but wasn't ready to make any decisions because he hadn't received the insurance check for the ********** yet. He stayed in contact with our sales representative and when we did finally get a New Limited * ****** in, he came to look at it. He really liked it but needed his wife to see it before any decisions were to be made. When he and his wife did come in, they looked at the same * ****** and decided the color option wasn't the one they wanted, it was Army green exterior with a Tan interior. We had a Blue exterior in our Freight Status, that they decided they wanted to go with. We sat down to go over the pricing, when our sales representative told them that we were selling the vehicle at MSRP and there were no negotiations due to limited inventory nationwide, they didn't want to believe me. We explained the market situation multiple times because we did want to earn their business. After several consultations with management, we could not agree on pricing. At that point, The store GSM had to come out to reestablish the same narrative. During the conversation with the store GSM we agreed on price after multiple attempts from the customer to get free accessories, details ect..., but also requested that they allow us to finance them so that we could ensure that the vehicle was given to them and not purchased by someone else. They did not understand that based on this current market we could not hold a new car for long period of time. They were upset because they wanted the vehicle but didn't understand we had to get everything done through us, at that point we couldn't agree on the deal and customer requested to go home to think about it and let us know. A month or so later ********* called our sales representative Matthew L******** and asked about a different * ****** that came in. on 12/06/2021 He came down to look at it and decided he would purchase the vehicle and do the deal through us at the agreed up on price at that time . Customer ended up purchasing the vehicle for MSRP thanked us for being patient with them throughout the vehicle purchase process and left happy in his new vehicle.
  

  
  

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