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Complaint Details
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Initial Complaint
09/14/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I call them many times in August and September to cancel my subscription to the program and was told, someone would call me to help me but nobody calls me back and they have been trying to take money from me I am afraid to put money in my bank account.Business response
09/29/2021
September 27, 2021
Dear *******:
Thank you for your letter of September 15, 2021 regarding *** ********. Please know we take any complaint relative to our business very seriously and addressed this concern immediately upon receipt of your letter.
As background information, we work with a company for financing purposes called ********. ******** is responsible for all payments for our accounts once the patient signs up for our services. Any client who has a question regarding their balance is often referred on to ********. With recent staffing changes and new employees still in the process of learning protocols and procedures, Mr. Lombardo's calls may have been incorrectly routed.
On September 22, 2021 our Supervisor in our Wilkes Barre office reached out to Mr. Lombardo and explained the correct protocol and procedure that our office should follow. After the conversation Mr. Lombardo understood the changes that ******** had made to his account and what was his financial responsibility. Our Wilkes Barre office Supervisor apologized for any miscommunication that may have taken place between the offices.
Should you need additional information, please feel free to reach out to me directly at ******* ****. As I mentioned, our business is very concerned about any complaint as we pride ourselves in delivering great care to our patients as we assist them on their weight loss journey.
In Good Health -
JoAnise L.Corporate Officer
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Contact Information
2796 Lycoming Mall Dr
Muncy, PA 17756-6466
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.