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Find a Location

Philips RS North America LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPhilips RS North America LLC

    Pharmaceutical Manufacturer
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Philips Subsidiary to Pay Over $24 Million for Alleged False Claims Related to Medical Equipment

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On September 1, 2022 Philips RS North America LLC, formerly known as Respironics Inc.  agreed to pay over $24 million to resolve False Claims Act allegations that it misled federal healthcare programs by press release paying kickbacks to durable medical equipment suppliers.  The allegations were brought by the Department of Justice, Civil Division.  

    The settlement resolves allegations that Respironics caused suppliers to submit claims for ventilators, oxygen concentrators, CPAP and BiPAP machines, and other respiratory-related medical equipment that were false because Respironics provided illegal inducements to the durable medical equipment suppliers. Respironics allegedly gave the durable medical equipment suppliers physician prescribing data free of charge that could assist their marketing efforts to physicians.

    In addition to the civil settlement, Respironics entered into a five-year Corporate Integrity Agreement Office of Inspector General, U.S. Department of Health. The Corporate Integrity Agreement requires Respironics to implement and maintain a robust compliance program that includes review of arrangements with referral sources and monitoring of Respironics’ sales force and also requires Respironics to retain an independent monitor, selected by the Office of Inspector General, to assess the effectiveness of Respironics’ compliance systems.

    The settlement provides that Respironics will pay $22.62 million to the United States, and in addition, will pay $2.13 million to the various states as a result of the impact of Respironics’ conduct on their Medicaid programs, pursuant to the terms of separate settlement agreements that Respironics has, or will enter into, with those states. 

    The claims resolved by the settlement are allegations only, and there has been no determination of liability.

    More details are available in the press release.  

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 29 Customer Reviews

    Customer Complaints

    645 complaints closed in last 3 years

    181 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Respironics is a developer, manufacturer and distributor of products and programs that serve the global sleep and respiratory markets.

    Business Details

    This is a multi-location business.

    Find a Location

    Philips RS North America LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1010 Murry Ridge Ln, Murrysville, PA 15668-8517
      BBB File Opened:
      9/16/2003
      Years in Business:
      40
      Business Started:
      2/29/1984
      Licensing Information:
      • Respironics, Inc. is a publicly owned company traded on The Nasdaq Stock Market® under the symbol RESP.
      Alternate Business Name
      • Philips Respironics
      • Respironics Inc
      Business Management
      • Mr. John Miclot, C.E.O.
      Contact Information

      Principal

      • Mr. John Miclot, C.E.O.
      Additional Contact Information

      Fax Numbers

      • (412) 473-5010
        Primary Fax

      Customer Complaints

      645 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/10/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I am owed a replacement Bipap device due to a recall. A Philips Risperonics dreamstation. For the past several months I have called the number provided several times regarding my registered recall, being told my replacement machine will be shipped "soon", "in a few days" "any time now" etc. and then nothing happens. I have been waiting 3 years. I either want my new machine or funds to purchase a refurbished one from a equipment company online.
      Read More

      Customer Reviews

      29 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joanie W

      1 star

      02/28/2024

      my cpap machine has been recalled. I haven't received my replacement machine.

      Local BBB

      Better Business Bureau of Western Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

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