ComplaintsforBeBalanced Hormone Weight Loss Centers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I began a weight loss program with BeBalanced, Wexford, PA (10339 Perry Hwy.) I have been working with Trudy R****, employee. I have been doing the program for 30 days. Initially, as part of the program, I was going to participate in the their "Hormone Balancing Creams" in Phase II. However, per my doctors advice, I told Trudy, that I was not going to participate in this part of the plan, and I would like a refund of my $239.00 for the creams, and that I would return the creams. Today, Trudy told me the owner will not take the creams back, and give me a refund. Per Trudy, she said these creams were a prescription for me. Which is not true. These creams are given to anyone in the program who wants them. I was upfront with Trudy and BeBalanced in my assessment and initial meeting about health conditions I have and medications I am on. At the time, Trudy said that BeBalanced likes you to get off of your medications, and only take their supplements and creams. I am already on a hormone cream and Thyroid medication. Per Trudy, the BeBalanced creams do not have an ingredient list given to customers. Though according to Kate K******** owner, these creams aid with cortisol and insulin levels, and allows your Progesterone to stay at its optimal levels. Trudy kept asking me why my doctor doesn't want me to use the creams. I have told her that is HIPPA, and I do not have to disclose any more of my medical information than I already have. These creams are not mandatory to take, only suggested by BeBalanced. I have paid a lot of money for this program. Initially, I just wanted my $239.00 refunded. Now, I am asking for a PRORATED refund of the $841.15. After speaking to Trudy today, it was not a very pleasant conversation, and I now have no desire to work with BeBalanced after being treated the way I have been, or be on their program any longer. I would like a REFUND of my $239.00 for the creams, and a PRORATED REFUND of the $841.15.Customer response
10/17/2023
************************
Attachments
Mon, Oct 16, 6:52 PM (13 hours ago)
to me
**** *** *****
Today I received a refund from BeBalanced for the creams ($239.00). I mailed them back to BeBalanced on Saturday, and they received them today.
I still have asked for a pro-rated refund of the $841.00 for the inability to finish out the program. The owner, Kate K******** emailed me today, and asked to speak to me. I have told her I am available to talk Tuesday, Wednesday or Thursday @ 4p.m. or after this week.
* ******* **** *** * **** *** * ***** ***** **** * ******* ******* ******** *** ***** ** ***** ******* * *** **** * ***** ***** **** *** *** ***** *** ***** * **** ***** **** **** ****** ** ** *****
Thank you.
***** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.