Business ProfileforLenhart's Service Ctr

On 11/30/2023 I took my car to this shop that was recommended to me by another car shop. I was experiencing squeaking noises from my brakes and I needed an alignment alone with a squeaking noise I was hearing in the front of my car. The technician test drove the car and said he didn’t hear squeaking coming from the brakes and how they were fine, but my brother and my self would hear it. The technician went to take my tires off and broke a lug nut. The guy who works in the store said “how this always happens, and whoever put the tires on tightened them to tight and they didn’t do it right”. I was never having issues with any of my tires rather the person made the tires right or not. I wanted to take me car and leave but the guy in the store told me he wouldn’t recommend me drive my car and how it was bad. I spoke with other people and I could have easily drove my car home.. So now I have their loaner car and they’re fixing my car. I don’t believe I should have to pay for something that their technicians broke. I took my car there and nothing was wrong with my car meaning the lug nut wasn’t broke. The technician broke the lug nut and instead of admitting their mistake their giving me the running around and how this always happens. I don’t want to pay the $1,008 or I feel that I should be reimbursed what they broke the money for that. I’m a female and they played on that. I don’t know anything about cars. I went there for 3 minor issues and leave out with a big bill. I’m not at fault for something their technician broke trying to get my tire off. I called the shop and be broke everything down to me what they did but to fix a lug nut it’s not expensive at all. I need help and answers.