ComplaintsforServpro of Metro Pittsburgh East

• Initial Complaint

  12/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  April 12, 2022, my basement caught fire. The furnace blew up. When the fire company showed up along with a company named ServPro showed up. They told me they were a fire restoration company. They told me I was in good hands, that they would take care of me. I acquired their services. They showed up the next day with some of their people and started packing cardboard boxes with my personal belongings. There was no electricity in the house. On June 13, 2022 their electrician showed up. He installed a temporary circuit breaker on a dolly and ran some temporary wires. For the next two and a half months I called Duquesne light, "Where's my electricity?" I was told your electrician didn't turn in the paperwork. I kept calling the electrician asking where is my electricity and he gave a crock story assuring that my electricity should have been turned on the next day. I am sending a copy of the Duquesne light bill for $14.13 and it is dated that I had electricity after 2 1/2 months of this guy padding the bill. After two and a half months, I started wising up to the con. I researched electricians online and what I found was if an electrician shows up with a circuit breaker on a dolly and puts a temporary service and charges $1400 a month to throw that bum out , get your own electrician and have a permanent service put in which I did which cost me $1200 for everything one time charge, not $2530.62, which now is up $3036.74. They were turned into the attorney general's office for consumer fraud. They couldn't do anything with them. This clown turned me into a collection agency. Now there is more to this story. One of servpro's workers stole a laptop computer. There were 3 witnesses to the laptop being missing. There was a police report made by the west mifflin police department. There was a lock box placed on the front door with a key to same door inside which all of ServPro employees had access to. One of them made a copy of the key and when the police questioned him he brought the laptop back at night, sneaking into the house and stashed behind a cabinet. The reason I know he had a key made was the front door lock was tampered with and this was also pointed out to the police. There is a police report on this, I went to pick it up and they told me it would take 3 days. I won't wait but if you need it I will send it. When the CEO of Servpro was confronted, he assured me his employee was not a thief. I called the police back and my house guest Mr. *** ******* told the police in front of the CEO where the laptop was originally and where we found it later. Along with my statement as to where the laptop was, plus, one of their own people told the same story. Now ther's the matter of 75 boxes that were packed with smoke damaged items from the hous that I was assured they would be back to clean. They sent my insurance adjuster a bill for $18567.51 which I received a check for and paid and you will receive a copy of the bill along with a receipt from Donnie Fast stating he received it. I am also sending a picture of the circuit breaker I had installed for $1200 one time payment, along with a picture of the 75 boxes they packed for the price tag of $18567.51. I am looking forward to hearing from you. I am a 73 year old veteran. I am rebuilding the myself and this all I have to deal with, this clown. This company doesn't deserve to be in business. Sincerely ****** ** ********* *****************

  Business response

  12/06/2022

  Good morning,

   

  In response to the complaint. We followed all proper protocols that we have with Mr. *********'s insurance company. The bills we generate are submitted through an audit system that passed with no issues. This is why Mr. ********* was given a check by his insurance company. The temp power that was set up was not a monthly charge is simply a one time set up fee. The invoice that is still outstanding included the temp electric and board up services. We are actively trying to collect this amount from him.

  Regarding the alleged theft. We have fully cooperated with Mr. ********* during the process. I spoke with my employees personally to verify that we did not take the computer. I did a site visit the day after the accusation at which point Mr. ********* told me "if you pay me for the computer right now, this all goes away." I refused.  He did have the police stop on site that day and I assured the West Mifflin officers that we are more than willing to cooperate in any part of the investigation. We have not been contacted by anyone at that Police Station.  No one has been in the home since my visit on that day.  We ended our contract with Mr. ********* due to the growing outlandish claims that he was making regarding our company.  The entire aspect of this process has been documented on our end and I am confident that we did nothing wrong.

   

  Thanks

   

  Matt

  Customer response

  12/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  hello,
  

  I do not accept this because Servpro was paid , with promise collection agency would back off, they did not, sending ANOTHER bill for collection
  

  Mat K****  CEO from servpro ###-###-####
  
  Regards,
  
  ****** *********

  Business response

  12/13/2022

  We have received the payment and our collection agency has been informed. 

• Initial Complaint

  02/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On 5/21-22/21, ServPro packed and moved my belongings to a storage unit because my apartment was flooded due to a burst HVAC pipe. The original quote for these services was $2,500. After the move, I asked the project manager, ****** Albaugh, to provide me with an inventory list and bill ASAP so that I could provide to my insurance company, Assurant, who would issue ServPro payment. ****** said her team was too busy, and would not be able to get back to me the week after the move. I continued to contact ****** via text and email for months. I was forced to I escalate my request to a complaint via phone and email. On 9/10/21 I received an invoice from Matt Kirsch for $5,797.94 with inflated charges. I requested a revised invoice, and received one from ****** for $4,138.22, which I submitted it to Assurant on 9/17/21. In mid January 2022, I received a letter from Linda Mazzella of ServPro Accounts Receivable stating that Assurant told ServPro I had received payment for the packout in the amount of $5,797.74, and that I should issue a check to ServPro. This claim was false. I emailed ****** and Matt. ****** said she would call Assurant and look into this. I emailed Assurant again on 2/11/22 about the bill. On 2/14/22, I spoke to my adjuster Ludovic Weber, who said ServPro had sent invoices for differing amounts, and that he was trying to get in touch with Linda to clarify the correct charges so Assurant could pay ServPro. On 2/15/22, ServPro sent me a final notice threatening to take me to collections if I did not pay them the inflated invoice at $5,797.74. My email to ServPro flagging this threat was never answered. I want ServPro to send Assurant the correct invoice so that Assurant can receive payment, and close this file once and for all. I do not want to receive any further correspondence from ServPro or their employees.

• Initial Complaint

  01/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We had an incident at home where an abandoned building crumbled down to your house. Rocks came down fraying a few lines into the house, destroying a toilet & window of our house. We contacted Statefarm insurance and they provided Servpro to provide an estimate. A man called Tom from Servpro contacted me and told me he would be coming around 12/6/21 at 1:30 but he never showed up. I tried contacting him but did not hear from him. I figured I will give him time; maybe he had a lot going on. He contacted me 12/21/2021 and made it appeared as if the appointment had been set for this day. I knew was lying. He came into my house looked around the property for destroyed items and told my husband despite the estimate he makes, the insurance company would make their own. He left and did not make any repairs. However, on 12/23/21, Statefarm issued the Servpro a check of $1518.88 for repairs rendered when repairs were never rendered. Having been given that information by Statefarm, my husband and I requested payment to be cancelled. I am not sure which location the employee was from as there are several Servpro outlets within my vicinity of Pittsburgh.

  Business response

  01/25/2022

  I am responding on behalf of id # ******** ********* *****
   
  
  We did stop out to see Mrs **** to produce a repair estimate for the damage done to her home. It was submitted to her but she never responded when we followed up to see if she would like the work done. No work was done by SERVPRO for Mrs. ****. Mrs. **** was never billed anything by our company and we do not have the $1518.88 that she is claiming. At this time we consider this matter closed.
  
   
  
  Thanks
  
   
  
  Matt

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩