ComplaintsforPoop 911 Pittsburgh LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On multiple dates I was charged for services that were never done. The two most recent days in question are the past 2 Fridays. I have contacted the owner and was told a technician was at my home on these days in question. I was even given the times. I looked on my cameras for those days and no one had shown. If that wasn't a given the dog poop that was still in my yard should have been. I responded to let her know I have video proof of no shows and want refunded for the days in question but she is now ignoring me. After more research on the company I see poop 911 pittsburgh Facebook page has multiple people complaining of being charged but no one shows.Business response
06/16/2022
We have responded to all of this customers emails. We have also issued refunds for the 2 dates she was unhappy. Her cameras are in front of her property where she parks. Access to her yard is down a bushy hill on the side of the house where our tech parks. Regardless, we take all complaints seriously which is why we responded and touched base with the tech and refunded the customer. We were notified on Monday, responded, she reached out again and then submitted this by Wednesday morning.Customer response
06/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.