ComplaintsforShoops Awnings
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Complaint Details
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Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Shoops have 2 of my awnings, I sent a card in I wanted them put up First week of May . They have not put them up I have tried numerous times to call I finally got an answering machine and left a message for them to call, I have never received a call back. I have called several times a day to call the answering service is off and no one answers the phone . They still have two of my awnings.Business response
06/05/2024
We have since put her awning up prior to receiving this letter. She did not contact us until 2 days before us putting it up. We do live in Western Pennsylvania which this has received more rain than normal in fact in April was 19 days of rain and in the month of May there were 22 days of rain. Which then pushes installs back that is why the card that she fills out as does every person we have it does say straight across the top of the card Approximant Day!! We also have had to take in to consideration her 1 awning is on a 2nd story in which is a Patio and has to be reached by an extension ladder for them to access her porch so if it's raining or to wind it cannot be done. Her 1 awning out back cannot go back up its over 15 years old from the old owners owning it in which we did tell her 2 years when she asked us to repair it that it wasn't going to last much longer well, we went to try and put it up and it just keeps ripping. So, there for it cannot go up.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.