ComplaintsforW R Cade Paving
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Complaint Details
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Initial Complaint
08/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contacted W R Cade in 2020 to replace my driveway. Harvey came out and quoted me the job and we signed an agreement. I followed up on numerous occasions and kept getting put off. I always had to initiate the follow up. I was told when the season ended that it would have to wait until spring and that he would reach out. Not hearing from him, I began reaching out in early spring to get on the books. After a lot of back and forth, some due to weather and others from lack of follow up by Harvey, we finally set a week. When I came home to inspect their work, I found that the grates in my driveway for water runoff had been sealed into the driveway and when I pulled them up, part of the blacktop came up. I’ve been following up with Harvey for several months with no resolution, even though my checks have been cashed. I texted Harvey and said I would have to escalate the issue and got a text back saying “Go for it”. I’ve left 2 messages for the owner, Rusty, with no return call.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.