Business ProfileforAnderson's Chimney Sweeps, Inc.

On November 20, 2022 I had a chimney fire. My insurance adjuster **** ****** stated that Anderson's had a good reputation so I called them. On November 23, ***** ******** ( Anderson Chimneys) came to my house. I had only requested an estimate for a chimney liner, cleaning , inspection and cost to fix the stones on the chimney. ***** told me that they could not re-hook up my pellet stove, as it would not be up to "code". I insisted that I did not want an insert and he told me they would not fix the chimney without an insert as it would not meet "code". I then contacted my insurance adjuster **** ****** and he told me to get the estimate as the insurance company would cover the cost if it was needed to meet code. ***** was in his truck writing up the estimate and I went out to tell him to include an insert in the quote. I was informed the pellet stove would be installed after they received the 50% deposit. I did keep contacting ******* regarding the status of the insurance check to make the deposit. ******* informed me they had a pellet stove in the warehouse and not to worry. I even paid to have the insurance check overnighted to the mortgage check company and included another to overnight it back. On December 20, 2022 I went in to give ******* the check and was informed they would order the stove that day. They said they had sold the one in the warehouse 2 days prior. On January 16, 2023 after several calls to see when the stove would be in, I was informed it was backordered until June 2023 and would I agree to a different one that cost less. I agreed and went to sign the new agreement. I had already researched a chimney cap because I felt $619 is outrageous, They are on ****** for $57.00. I crossed it off the invoice, initialed what I crossed out, and had ******* re-calculate the total. At this point they already had a $5000 deposit. On February 28th the unit was installed. The technicians installed the chimney cap without my knowledge as I had a friend at the house for the install. I had a prior obligation. She said she never saw them install it as I had told her not to let them install one. On January 30th, 2023 I called to complain that the handle on the stove was broke and the stove would not stay closed. It kept popping open. It was hard to get open and closed and the lever was catching on the gasket. I was informed they could not come for 2 weeks. I told them again is is a burn and fire hazard. They told me they would be out on Feb 9th. ***** Thompson showed up on the 9th. After I explained what was wrong he knelt in front of the stove and said very loudly "Did you press the handle in?" At that point he was starting to upset me so I went to my bedroom and on my was stated. Please remove the chimney cap. ***** got up and yelled you have to keep the cap. It will void the warranty. I told him I was not paying for it. He said he was not doing any work for me and said you will have to sign a paper stating that the warranty will be voided without the chimney cap and walked out. Andersons' reschedule the repair 3 more times. And at that point I was worried they were trying to get past a 30 day warranty period, so I filed with the Attorney General's Office. First their are no codes requiring an insert and even thought I told him the fire chief stated I could still use it, he kept saying it would not be up to code. I felt threatened and intimidated. At no time did Anderson's offer the chimney cap for free. Second there is no requirement for a chimney cap in PA, Silver Spring Township, nor in the warranty. I filed a complaint with the Attorney Generals office and Anderson made a statement that I made racial slurs against brown reservists. This is not true I am a Veteran of the US ****. There is much more to this story but, it will not fit in this area.