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Business Profile

Gunsmiths

Atlantic Tactical Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

This profile includes complaints for Atlantic Tactical Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlantic Tactical Inc has 2 locations, listed below.

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    • Atlantic Tactical Inc

      772 Corporate Cir New Cumberland, PA 17070-2349

    • Atlantic Tactical Inc

      7970 State Rd Philadelphia, PA 19136-3400

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #****** Company took an order for 3 firearms that were never shipped. There was a clerical error on the companys part that a firearm was shipped to a different individual with the same name as mine. The company refunded 2/3 of the firearms cost. The company refuses to refund the remaining balance and will not answer my calls. The refund process has been ongoing for a year. I am always told that a check will be sent out on Friday however I never receive a check. When I call back the refund was never even added to the order in their system.

    • Initial Complaint

      Date:01/26/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed 2 orders (order numbers are ****** and ******). Credit cards were charged immediately. After a few days, I send emails through their website in addition to regular emails. After no response, I called. I inquired about both orders and was told all items were not in stock. I requested to cancel both orders. The person I spoke with stated it would take about 3 days to see the money back on my cards. Both orders show "refunded" for their status. I have yet to see any money back on my cards.

      Business Response

      Date: 02/02/2023

      Hello,

        This customer requested a refund on 1/25/23 by phone and we issued the refund on our end that day. Refunds can take 2-7 business days to reflect on the bank or credit statement. I have attached copies of both refund transactions receipts from 1/25/23.

      Thank you 

      Customer Answer

      Date: 02/02/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    • Initial Complaint

      Date:01/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an optic and was billed immediately for my purchase. After 2 weeks of not receiving my item, I contacted to company by email to get an explanation. I was told the item was back ordered until March. I have asked the company for a refund since they didnt list the item as being out of stock. I have not received a response. I also tried to call the company and I get a recording that my call cant be completed as dialed. Im getting the run around and I want my money back.

      Business Response

      Date: 02/02/2023

      Hello,

        This customer did request a refund due to the backorder of the item ordered. They put that request into us on 1/4/23. We were out of the office for the holiday and this request was processed on our end on 1/9/23. Refunds can take 2-7 business days to reflect on the customers bank or credit statement. I have attached a copy of their refund transaction receipt.

      Thank you 

    • Initial Complaint

      Date:11/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a new pair of boots in March 2022. My credit card was charged and I was under the assumption I would receive my boots in the coming week. My order number for reference is ******. After not receiving my boots two weeks later I called customer service and was told they were back ordered and would be at my doorstep within the next few weeks. Another three weeks went by with no delivery and I called back. I was then told it would be another two weeks (early June). End of June after still not receiving my boots I called back again and after voicing my frustration they refunded my shipping charge and I was told they would be here In July. In August I called back again after STILL not getting them and once again told it'd be another month. I gave it two and just called again today. I was put on hold for 20 minutes just to be told I should receive them in February… 11 months after I ordered them and being charged without being notified they were ever back ordered until I called weeks after the order was placed!!! I asked if there was any discount or anything they could do and was told no, they already refunded my shipping charge months prior. Unbelievable company that I will never do business with again.

    • Initial Complaint

      Date:07/21/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 15th I placed an order for uniform pants and shirts. The sub-total for the order was $189.98. The company charged $12.99 for shipping and handling and $12.18 for sales tax. The total for the order was $215.15. As a resident of Pennsylvania and I am exempt from paying sales tax for clothing to include uniform clothing. I reached out to the company on 07-21-2022 and was advised that their website automatically charges tax for all products including clothing. I advised them that I am a Pennsylvania resident and that their business is based out of Pennsylvania and clothing is tax exempt. The customer service representative told me that she is not authorized to refund me the sales tax. I was advised that she would look into it but, if they can’t refund the money taken for sales tax then I would not be refunded the money. My concern is that this company automatically charges sales tax for online orders to thousands of Pennsylvania residents for clothing and they’re profiting from this practice.

    • Initial Complaint

      Date:05/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for weight plates for a weighted vest. They charged my card immediately and sent me an order confirmation. I also paid extra for shipping. It has now been 2 weeks and my order has not shipped. I have called, and emailed multiple times asking for the status of my order with no reply. I've now read dozens of complaints online of this company doing the same thing to other people and I feel like I was completely scammed. I need to have my order refunded or the product shipped immediately.

      Business Response

      Date: 05/23/2022

      Good Morning *******,

      Per your BBB complaint, we will be canceling and refunding your order. Please allow 3-5 business days for the funds to return to your account. We apologize for the inconvenience, your vest plates were still on order with ****. Your initial contact didn't get a response due to an error in our system. 

      Thank you
      -Atlantic Tactical Customer Service
      **************
      [email protected]

    Atlantic Tactical Inc is NOT a BBB Accredited Business.

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