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ComplaintsforFour Seasons Dental & Associates.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On February26, 2024, I had an appointment for a dental cleaning with Four Seasons Dental. Dr. ********************** examined my teeth. He stated my insurance company had approved paymentfor a crown replacement. He and I discussed scheduling an appointment for a later date. Dr. ********************** then stated he had time to replace the crown due to a cancellation. When I went to the reception desk for check-out, I was informed I owed $1,140.42. The receptionist stated I owed the bill due to my insurance not covering the crown replacement. I informed her Dr. ********************** told me the insurance company approvedthe procedure. She then went to discuss the problem with Dr. **********************. The receptionist came back, and I was told I would be charged half the price earlier stated for the crown replacement due the misunderstanding. There was not a misunderstanding. Dr. ********************** told me it was approved and covered for payment by insurance. I would not have had the crown replaced if it were not covered. Again, there was no misunderstanding, I would not have had the procedure knowing I would have to pay for it. Dr. ********************** for whateverreason assumed the crown replacement was coveredand then passed that assumption to me. As of this date, my husband and I, in my opinion, arebeingharassed for payment. On March 28, 2024, I received a statement from Four Seasons Dental office requesting payment in 10 days or legal action would be taken. A handwritten side note stated magistrate **** are approximately $153.00 if not paid by April 9th. After I sent an email to Four Seasons Dental on March 29, 2024, stating the same, I made a payment by check via U.S. *************** Unfortunately, I do not have the funds to make full payment at this time nor did I have the funds the day of said appointment. I will bemaking monthly payments; however, I believe I should not be held accountable for payment because Dr. ********************** told me my dental insurance approved the procedure and would be to covering the cost.Business response
08/08/2024
See attached notes on case 21504075
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BBB Rating & Accreditation
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.