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ComplaintsforAdvanced Roofing Systems
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Complaint Details
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Initial Complaint
08/29/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
7/1/22 - paid $4,000.00 cash deposit for $18,505.00 roof replacement and dormer addition. This is the date I signed the contract and owner stopped by my home in order to obtain my deposit and have me sign his contract. Was verbally told he would start my job on 7/25/22, never realized a date to start my job, was in signed contract as TBD and not date we discussed.After many attempts to get a start date for my project, I asked if he would return my deposit. He stated on phone call he would and yet I haven't received my money.Please see texts threads, phone phones, and video.Customer response
09/02/2022
It is not allowing me to attach files. Can I send you an email with everything? Says files are too large and it will not allow me to zip them. The company now goes under the name Advance Roofing Systems, per his contract.Customer response
10/31/2022
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Advanced Roofing Systems regarding complaint ID ********.
Regards,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.