![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforResearch America
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I participated in an online focus group conducted by Research America on June 22, 2022. That day project manager Carolyn informed via text message that my $150 payment would be processed and mailed within two weeks. After not receiving that payment, I contacted Carolyn on July 15 only to be told by her that checks are mailed within four weeks - not two weeks. Since then, she and her colleague Stefan have told me my check was mailed on July 22 then later changed that date to July 27 - but no check arrived at either address they have for me. Apparently, Research America excels at giving people the run around but gets poor marks for ethics. Perhaps the BBB can help facilitate said payment.Customer response
08/30/2022
After I posted an online review about Research America, they called me and sent payment.So, this matter is resolved.Thank you for your time.*****************Business response
09/01/2022
*** ****** participated in a research study with us in June. A check was processed for the correct amount of $100 and mailed in July, but due to an error in our accounting system, it was mailed to the incorrect address (to another ** ****** that has worked with Research America). Once the error was discovered, we reprocessed the check and added a $25 inconvenience fee for *** ******’s trouble and delay.
The $125 check was fedexed to an address he gave in CA and was signed for by someone at that location.
We would like to ask that this complaint be resolved as Research America Inc has sent payment (including an inconvenience fee).
Thanks,
Lauren
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.