Business ProfileforMontco Rooter Plumbing and Drain Cleaning

On Friday 2/10/23 ************************************* toilet in the basement was backing up into the toilet bowl when flushed. Montco Rooter scoped the sewage line starting from the clean out closet to the holding tank back toward the house. That stated rocks were blocking the pipe. They attempted to clear the pipe, but were unable to do so. The locator was not with the service provider. Montco Rooter measured the length of the snake to determine the approximate location of the blockage. ******* paid $749 for service provided and a $2700 verbal quote to fix the blockage. An invoice number was given to *******. The itemized invoice and quote were never emailed as stated they would be. The pipe was excavated. A camera was used to determine there was no blockage where Montco Rooter indicated. At this time *******s toilet was still back up indicating there was still a blockage elsewhere.On Thursday 2/16/23, ********************************* requested Montco Rooters return to *******************************, Schwenksville, PA  with the locator to identify the exact location of the clog. At this time ******* was informed there would be an additional cost to complete this request. ******* then contacted another plumber to address the problem. This plumber snaked the sewage line from the basement toilet toward the tank and discovered a clog approximately 20 feet from the toilet. He removed the clog and the toilet has been in working order since.Given this information, ******* is requesting a refund of $749 from Montco Rooter for the following reasons:1.The clog that was resulting in the toilet malfunction was not in the location Monto Rooters indicated.2.Montco Rooters did not have the proper equipment to fully diagnose the problem during service.3.Monto Rooters was unwilling to attempt to rectify the misdiagnosis of the initial clog.4. Montco Rooter has been contacted on 4 separate occasion to resolve the issue. Its is stated someone will call back to resolve issue and they never do.