ComplaintsforMon Valley Key Services, LLC

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 30, 2024 Ryan R***** made a new key for my 2012 Nissan Rogue because I lost my original key. He charged me $100; this was paid for on my ******** ****** ****. The card was returned on June 10, 2024. I phoned him 4x, left email messages. He would not return my calls.

   

  Additional Information:

  Because I lost my car key to my 2012 Nissan Rogue, Ryan R*****, Mon Valley Key Services, made a new key for me on
  March 30, 2024.  A fee of $100 was paid to him on my ******** ****** ****.
  
  A police officer returned the original car key to me on June 10, 2024.  I called Ryan R***** and left messages 4x and sent emails to
  have him reprogram the original key because it does not work or start my Nissan Rogue. It had a chip in it; he did something to
  block the car from starting.  To date, 6/21/2024, he has never attempted to return my calls or emails.  
  
  I would like him to reprogram the original car key with a chip in it so that it will start.
  
  ****** *******

  Business response

  06/24/2024

  Dear ******,

   

  I have received your messages.  I am backed up 3 weeks that's why I have not gotten back to you yet.  I am only 1 person.  While it's true I did charge your card 100.00 that was for the new key that I made you and programmed.  That money did not cover reprogramming the original key.  In the over 13 years I have been in business I have never received a complaint until now.

   

      Furthermore i did nothing to block the vehicle from starting.  On  a vehicle made by NISSAN when you program a new key any key that is not available is automatically erased.  When I get caught up I will be in touch to program the original key.  However be aware that the 100.00 charge was for the new key we provided and programmed the day of service.

   

  Thanks

  Business response

  06/25/2024

  ********* ** ******** *** ****** *** ******** ********************************** **** ** *** ******* **** ** **
  
  Morning *****,
  
  To follow up on this, the original Jon was completed on 3/30/24.  We made a new key and programmed it to replace a key that was lost; which was the job we were paid for.  The price never included reprogramming the original key if it was found.
  
         On a nissan vehicle when key programming is done all keys that are to be used must be available.  If not then are disabled.  This is a security feature built in that protects the consumer from vehicle theft should the lost key end up in the wrong hands.   We only charged 100.00 for this service.  After taxes and credit card fees we would have been lucky to make 80.00.
  
       In retrospect another locksmith company would have charged 159.07 for this same service.   We discounted our normal rates to help her out.
  
    We called her on 6/24.  My partner Kim spoke with her.  We told her about the bbb complaint and tried to explain the process and how this works.  She became frustrated and began talking in a yelling tone of voice saying she should have been a priority.  We also told her we are a 1 person operation and tried to explain and she began yelling again.   We told her the original job was completed and that if circumstances were different we would have been happy ro come and reprogram the original key back in for a fee.  Due to the nature of the situation we are letting you know that we ended up informing her we would not be back to do any further work.  We have a zero tolerance policy for being yelled at and such.  
  
         We base jobs off of priority.  Her situation was not an emergency and we are a 1 man operation.  She still had keys for her vehicle so it was not dire. At the time she had called I had 50 cars to do at a local auto auction.  On my voicemail it states for a faster response to text us.  I never received a text just voicemail.  I had all intentions of calling back but I was backed up 3 weeks and was not getting in until late in the evenings.
  
  So basically to recap:
  
  The job that was paid for was completed on 3/30/24
  
  Her original key was returned on 6/10/24
  
  There was no agreement or provision that if the original key was found we would reprogram it without charge
  
  We request that this case be closed due to unmerited complaint
  
  Thanks,
  
  Ryan and Kim
  
  Mon Valley Key Services   
  

  
  

  Customer response

  07/02/2024

  *** ****** *** ******** ********* * ******** ****** ****** **** ** ** ******* **** ** **
  
  After you sent my complain to Mon Valley Key Services, Mrs. Kim R*****
  Called me late one evening.  She told me I said all of my keys were lost, and
  Nissans must have all keys to reprogram the original key.  FALSE.  I did not tell
  Her I lost all of my keys.  If you like I can take a picture of them and show you.
  Mrs. R***** said, "they fulfilled their duty to make a new key."  "Because I filed
  A complaint with the BBB, they would not return to reprogram the original key."
  I asked her why they did not return all of my phone calls and emails.  She said they
  Were too busy.
  
  ****** *******

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