ComplaintsforNFI Empire

• Initial Complaint

  06/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I sold a 2022 Bronco over two weeks ago. I have not received a payment for the bronco nor has my bank been paid off. I am still making payments for a vehicle I sold over two weeks ago. I was dealing with Dan now Shea is so called helping me but his checks keep getting lost in the mail. I’m going to the state police to see if they can help find two missing checks.

  Business response

  06/27/2023

  This gentleman has a clear outline of dates, next actions, and items needed in order to complete his transaction.  This black and white outline is on the contract that he signed in person at the dealership.  NFI Empire has exceeded every expectation and deadline, continuing to go above and beyond for this customer.  
  
  ***** ****** has received a letter from our legal team warning him against slander, continuing to post fabricated details on different social media platforms, and working to cause harm to the company.  Despite receiving the letter from our legal team, and me personally confirming his acknowledgement of the letter with him, he continues to provide harm to the company.  
  
  ******* complaint you have does not make sense. 
  His nature of the complaint is  - Repair Issues, which is not true.  
  Dan was the individual that he worked with.  
  Shea is the General Manager. 
  ***** was well aware that the check arrived at his bank prior to June 1st, and he had the tracking number for this check.  
  ***** has also acknowledged that he was not entering the tracking number properly.  
  
  *Please see ******* acknowledgement of his payoff check being received by his bank prior to his complaint being filed.  

  I have his final check sitting in front of me on my desk.  In fact, I  reached out to him to schedule a time to pick his check up AFTER HE SIGNS OFF ON HIS TITLE.  As usual, ***** has not responded although the message shows as delivered and it was delivered to the same number he continues to attack us from.  
  
  Please be aware ***** did not own his vehicle.  He had a loan on his vehicle.  NFI Empire paid his vehicle off and the title is still in his name.  NFI Empire needs him to sign off on the title, prior to paying him his equity balance.  This is perfectly normal and laid out in his contract.  
  
  Please make note and be aware that I will be reaching out to our legal team today with this letter and additional items ***** has posted over the past week in order to cause damage to NFI Empire. 

   

  Regards, 
  ******

  
  

• Initial Complaint

  11/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought a H1 Hummer from them a few months ago. Was told it was in perfect condition (70K Vehicle!) . I live in CA and the NFI Dealership is in PA. Got the vehicle appraised and inspected by one of their guys and stated in was in excellent condition. When the car arrived via transport, as soon as it came off the trailer the car did not start anymore. I was left stranded and had to get it towed on the FIRST DAY I RECIEVED it. IT has been in the Mechanic shop ever since. I am 8k deep into mechanic work now because NFI did not disclose this information. I have reached out to them numerous times and to the GM(Brad) and Elliot(sales). They stopped taking my calls. They wanted me to go after the Shippers insurance! Horrible experience with this Dealership. I just want them to take accountability for some of the expenses. It had a Bad starter, bad flywheel. non working Speedometer, non working AC, bad electric lift pump, bad glow plugs wire harness, bad glow plug controller, bad glow plugs and bad fuel injection pump!!!!!! they are deceiving and only want your money. I will have to take legal action if they don't reply back and help with these expenses.

  Business response

  03/01/2023

  When **** ********* purchased this Hummer from us, I personally started and drove the vehicle on to the semi transport trailer. I was informed by ******* that upon arrival the starter was not engaging the flywheel and the vehicle would not start because of this. During the vehicles restoration, we replaced the starter. The starter had a warranty on it which I informed him of and sent him receipts for so that he could have his shop replace it. It is important to note that this was on May 18th, just days after the purchase and delivery of the vehicle, and no other issues were discussed until August. In fact, nothing was done with the starter either because I had to resend him copies of the receipt on August 4th so they could still get the replacement. I have included attachments showing these dates. In August he informed me that it now had an oil leak, the new batteries were dead, the speedometer didn't work and the AC didn't work. Strangely he said the shop replaced the flywheel at that point, but not the starter. Im not sure how some of this was discovered because he also stated that to that point it was only in the shop he took it to because he couldn't get it to start. Come to find out, the shop he took it to that diagnosed it, actually scammed him out of all of his money and never fixed anything. They made a work order saying they did all of this work to it, but ******* had to take it to a different shop that verified that nothing was fixed. For all we know, the first shop could have swapped out the brand new parts that we installed and that we have provided receipts for, and replaced them with broken used parts. Big red flags for us were some of the items the second shop worked on, like the glow plugs, they have stated are old parts, however my shop just replaced them and we have provided receipts for them. When I had mentioned to ******* about going after the transport company, *******, to that point in time, had failed to disclose that the Hummer was in its second shop and he had just been scammed out of $7k by the first one. The only reason for that suggestion was because the Hummer had been started and removed from the semi trailer, and repositioned at the back of the trailer when it was originally shipped to him. Our thoughts then were pertaining to the starter/flywheel situation, in that somebody could have not known how to start the vehicle and caused damaged moving it around. Unfortunately, the vehicle was sold AS-IS, and multiple shops had been involved in changing parts, one being a scam. I have attached the invoices from both shops that were involved, the scam and the second shop. At this point we just simply don't know what has been done to the vehicle by the first shop that stole all of *******s money, and can not take any responsibility for that. The shop that stole his money and didn't fix anything they claimed to have fixed is clearly at fault here. Nobody knows what they did to the vehicle while in their possession. The second shop has verified that new parts that we installed and have receipts for, are now old used parts. Due to all of these reasons, NFI Empire will not be able to provide any financial assistance here, however any documentation needed by ******* to pursue the shop that scammed him will be provided. 

  Brad L. B******
  General Manager/Partner

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩