ComplaintsforFisher Auto Sales, Inc.

• Initial Complaint

  09/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good morning, I am contacting you regarding Fisher Auto Sales taking advantage of my low credit and scamming me into purchasing a warranty/GAP insurance around 11/19/2020. I was told that I would be required to purchase a warranty (Wynn's Plus) and GAP in order to get a loan for my 2008 Acura MDX with Credit Acceptance. Until recently I did not know this was a scam. I was scammed into purchasing this warranty for $1,816.00 and GAP insurnace for $1,149.00. I am a single father who had filed bankruptcy around the time of my purchase so they saw my desperation of needing a vehicle and took advantage of me. I am requesting help in resolving my issue and being reimbursed for what I was charged. Although my vehicle immediately had issues within a week of driving off the lot I never used the warranty as they made it difficult to even get my vehicle fixed at their dealership. When talking about my vehicle to a family member I was told it was illegal to make me purchase a warranty. I have limited resources to even attempt to recover damages I feel I am entitles to. I would greatly appreciate any assistance in this matter.

  Business response

  09/15/2022

   We pride ourselves in the fact that we offer quality vehicles at all price ranges. Shortly after ** ******** purchased his Acura he called me that his rear door window wasn't working properly. I told him we would order the part and make arrangements to repair it at no charge. Over the past two years he would contact me about every six months, set an appointment and then never show. 

  We always recommend service contracts on older vehicles because of the cost of repairs. Gap Insurance is also highly recommended with special financing because of higher interest rates and the lack of equity. Should the vehicle become a total loss the customer has no liability. With that said we never force
  our customers to purchase either product. 
  
  Both the Service Contract and the Gap  insurance was provided Via Credit Acceptance Corp which is who *** ******** is financed with. They will only
  accept their products. 
  
  Moving forward, I have attached forms that *** ******** signed with regards
  to the purchase of both products. The warranty expires in one month?
  If he would like to cancel either item he would need to do so directly with 
  Credit Acceptance Corp, I believe they would both be pro-rated and would be credited towards his balance owed.
  
  Please see attachments and contact me if you

  
  

• Initial Complaint

  10/21/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased the car Friday September 17 I sent a text telling them that the car had 2 broken cv joints the car is asking a clicking noise when I turn also the brakes are bad so I get th car back they only fixed the driver side and not the passenger side also my rotors are bad they said I bought it as is but if I had known the cv joints was broken I would've never purchased the car no I'm stuck with a audi that's broken when this should've been fixed to began with

  Business response

  10/27/2021

  *** ****** purchased the Audi A4 as an AS- IS vehicle, however I did provide *** ******
  with a 6 month Limited Powertrain Warranty from a national company which covers the
  engine and transmission .
  We are a PA State Inspection Station and inspected this vehicle, at that time there was no
  Issue with either CV half shafts and the front brakes were 10-10 and the rears were 7-8.
  *** ****** returned and complained about brakes at which time I test drove the vehicle
  as well as had my technician pull the wheels and no problem was discovered. He also complained
  of a clicking noise when turning. My technician could not pinpoint the noise. A week later *** ******
  returned with a invoice from Audi of Pittsburgh stating that the noise was from the left side half shaft
  and would need to be replaced.
   In good faith  I replaced the left side half shaft at no charge $297.00. *** ****** has put 4000
  miles on the vehicle in 30 days and in my opinion it has been driven hard. *** ****** now says both
  sides should be replaced and still does not think the brakes are right.
  Fisher Auto Sales Inc. has been in business at the same location for over 30 years with a great reputation. I am done with *** ****** especially after the nasty vulgar text he sent me.
  Thomas D***
  President
  Fisher Auto Sales Inc.

  Customer response

  10/27/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩