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Complaintsfor422 Spacemall Self Storage
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Complaint Details
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Initial Complaint
12/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We stored our 32 travel trailer at the 422 Spacemall Storage Oaks facility from November 2020 through the end of April 2021 (in an outdoor parking space). We communicated that the lease would only be through the end of April because we use it in Cape May from May through November. The manager stated that was fine and that the May automatic deduction would be credited. We picked up the trailer the first week of May. My credit card continued to be charged after we left. I've called a total of 4 times; my wife has emailed once as well to have a paper trail. The automatic deductions were finally canceled in August but the amounts were never credited, nor a check mailed. Each time I call, they state a check will be issued. A check is never issued and they play ignorant each time I call regarding the matter. After reviewing their ****** reviews, we're not the only one it's happening to. We are owed a credit for the following months: May 2021 - $100 June 2021 - $100 July 2021 - $100
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.