Business ProfileforWilderness Voyageurs Rafting & Bike Tours

I booked a 4 day/ 3 night bike tour with this outfit several months ago. The trip included food and lodging. The day before the trip, I traveled from Ithaca, NY to the Pittsburgh area to stay at a hotel the night before the trip, a six hour drive. It rained the entire trip down as Tropical Storm Ophelia was stalled just to the East. I had my doubts about the terrible weather but made the attempt to still join the ride. It rained all night, and the next morning, it was still raining. I was an hour away to the west from Ohiopyle, PA where we were to leave from. It was coming down in buckets on the way there. I made a health decision not to ride because I did not want to get sick riding in the rain all day. The forecast was for rain the next day too. I love physical outdoor challenges, but bike riding into the thick outer bands of a Tropical Storm is not one of them, I informed the company by phone of my concerns and decision. They refused my request for a refund, citing their rigid refund policies. I cannot predict hurricanes and tropical storms hitting PA in Sept but they were insistent that I did not request a refund within their time frame. The trip was to begin Sunday 9/24 and end Wed 9/27 costing $1,810. Also, it rained the entire trip back from Pittsburgh to Ithaca, NY, so it was raining over several states.