ComplaintsforGolden Technologies

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My mother purchased a lift chair/zero gravity chair from *** ****** ***** in Sayre, PA on 08/18/2022. The chair was manufactured by Golden Technologies. The model # is ****** with serial # **************. She paid $1,400.00 for the chair. Insurance didn't cover the cost. The chair never functioned properly from the beginning. We called *** ****** in nov and they sent a tech out to look at the chair but he said he didn't know anything about the mechanics of the chair. The functions of the chair have continued to worsen over time. The chair does not work as a lift chair and the foot of the chair is stuck in a partial upright position. The back of the chair does not raise to an upright position. My mother is 80 and disabled and needs a fully functioning lift chair. I called Golden tech for several days before I was able to get through to them but was transferred to *** ********* which is a third party warranty company. I was told they would call me back the next day. I did not hear back from them so I began calling them for an answer. Everyday I would have to leave my phone # and a recording said I would be called back. It took them a week to contact me again and then they stated it would be $175 just to have someone come out to diagnose the problem. It would be an additional cost to have them actually come back and fix the chair. I don't feel she should have to spend that money to get a chair that functions as guaranteed. The chair is not even a yr old and my mother is a very petite woman so it is definitely not an issue of abusing the chair. She needs a chair that works and does not have time to keep going back and forth between Golden tech and *** to resolve this issue. I feel the company should either repair the chair at no additional charge or send someone to pickup the chair and issue a refund so my mother can purchase a chair that functions as it should. This chair should ease my mothers life and provide comfort not cause her unneeded stress.

  Business response

  06/13/2023

  Good Afternoon,

  We are sorry to hear about the issues with *********'s mom's chair.

  We will reach out to ********* to review the details and see the best way to resolve.

  Thank you,

  *********************

  Director of Customer Support Services

  Customer response

  06/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  We are going to try and resolve the issue. I will follow up if a resolution is not reached.
  Regards,
  
  *****************************
  

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  09/22/22 Purchased a Lite Rider envy for $1,850.00 brand new. Four months later it developed a knocking noise while riding which has become more constant & much louder. ***********************, at *********. in Southampton. Pa. ***** has attempted to correct the problem over the past few months. He now tells me that there is nothing else he can do for me. I purchased it from him & it is still under warranty. He has been evading me now & said he will have ***, from Golden give me a call but it never happens. He does not provide me with ***'s phone number or last name. I am left with no answer and am concerned it might not be safe. ***** has indicated that he has no interest at this point since it does work.

  Business response

  06/12/2023

  Good Morning,

  We are sorry to hear that you are having an issue with your unit. We will be in touch with you to review details and will also speak with your dealer to review.

  Thank you,

  *********************

  Director of Customer Support Services

• Initial Complaint

  04/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a Golden Lift chair in October of 2021. About 8 months later (May/June of 2022) several bolts/screws fell out of the chair, they were bent, and the foot would not lift. We did without the chair for almost 4 months while waiting for the repair. Beginning in December of 2022 (about 6 months later) we started having the exact same issue. Again, the foot would not raise without a loud "Bam" noise and then I started finding bent screws on the floor again; 3 screws to be exact... so far and the foot does not raise. We paid about $1400 for this chair that was supposed to be warranted for 12 months; we have NOT had 12 months of usage since it's been too broken to use. I called the store I bought it from but no one ever calls back. I have been emailing and calling the Golden company since January of 2023. No one has bothered to return my calls. Then, I was contacted by *************, via text on March 30, 2023 to say that Golden contacted them to give me a "quote" for the repair. It seems Golden does not intend to fix my chair for the same issue. The last time my chair was repaired I told them it was still making the same sound as before it was repaired but nothing was adjusted. When you pay over $1400 for a chair you expect it to last for at least actually 12 months of the warranty without it falling to pieces with the SAME issue, TWICE.

  Business response

  04/12/2023

  Good Afternoon,

  We have received this complaint and our techs will review with ******* to get a solve to the issue.

  Thank you,

  *********************

  Director

  Customer response

  04/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I hope that the Golden Company will contact me personally to help find a resolution; as yet, I have not had any communication from them.
  
  Regards,
  
  *************************************
  

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have brain cancer and received radiation and chemotherapy as a result of this treatment, I have limited mobility and needed a list chair. We purchased one lift chair from *********** care services of western western New York,located in Dunkirk that was built for larger statutured individuals and had it delivered. The chair,a Golden, top of the line came with a seven year and lifetime warranty on the lift mechanism, chair fram and recliner mechanism. And a three year parts warranty. Within the first month of use the chair brioke and was sent out for repairs that took over four weeks/ having no other options for sleeping we purchased another one from the same vendor at no discount so I could rest. That chair would be used as the main chair until the original chair was returned two months later. The original lift chair continued to break and be repaired multiple times at our expense each time( respiratory care center would come and pick it up and take it to their repair facility and then return it) when I called the number on the warranty card from Golen they told me they no longer fix their chairs and to contact the vendor where I purchased them. Now- both chairs are in operable with broken motors and frames and we have purchased another from another vendor so that I can rest. Golden transfers me to voice mail and refuses to respond to my inquiries, repeatedly. I think they are used to having customers they can take advantage of. We are not rich and they have robbed us of too much money on two chairs that did hold up to a warranty that they won’t even honor. The second store where we went to purchase my third chair said she stopped carrying Holden chairs because they were made so shoddy and over priced and overrated.

  Business response

  04/19/2023

  Good Afternoon,

  Golden will look into this matter and respond accordingly.

  Thank you,

  *********************

  Director

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We bought a lift chair for our mother 18 months ago. The motor has gone out. We paid $1200 for the chair, and now $75.00 for a 10 minute diagnosis to tell us the motor is bad. The first thing the tech guy said without even looking at it is - I can tell right now, its the motor. As if he knew the product was bad and they have done nothing but replace motors on these chairs. I now have to pay an additional $30.00 to have the part shipped here - That should be covered by the warranty. I fought with the retailer on this $30 charge and there is nothing they could do. If it were 5 years old, I could understand the charges - but 18 months!! It makes total sense as to why there are 3 pages of warranty papers, because the chairs dont last. How do you expect an elderly disabled person to pay for this! I wish I would have researched the BBB before buying this product!

  Business response

  03/31/2023

  Good Morning,

  We will contact ***** for more information and review the issue.

  *********************

  Director

  Customer response

  04/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  03/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed my order for a ********* Golden Lift Chair with heat and massage on 11/18/22 via Liftchair.com. The grand total was $2,981.40 including White Glove delivery. Chair was delivered on 1/17/23 at a cost of $249. Upon taking delivery I noticed the hand control was NOT wired through the side pocket which is how I ordered it. Instead, the wire comes out from the rear of the chair where one sits on the cord!! I was told 'That's how they make them' which is odd because the brochure shows otherwise. The back seat also has insufficient padding and the outside fabric is rippled. A couple days later I noticed the seat sagging inwards severely as well as a clunking noise when raising the seat. In addition an upholstery tack was not installed correctly. Contacted ****************** at GoldenTech about said issues. *** and ********* **** replaced seat on 1/31/23. According to the tech the massage motors were hitting the mechanical components as they were not zip tied correctly. On that day the tech said he had no upholstery tacks. Functionality was restored, although the massage motors make a racket as if the chair is going to lift off for space. They are simply zip tied to the inner springs. I can hardly feel the benefit of massage for $300, but as mentioned they make a loud noise! On 3/15/23 I noticed several banging noises when using the preset rejuvenate option. I once again emailed ****************** about this new problem as well as video footage of this new issue. I have not been contacted by ****************** or any employee at GoldenTech to date!!! This is a THREE THOUSAND Dollar lift chair, it should be completely flawless, especially when Golden states all chairs go through a 42 point quality control inspection! I see a lot of quality control issues for this company on BBB with customers shelling out hard earned money. This is for my 76 year old mother whom has severe health issues and is nearly bed ridden! Where is the quality? It's corporate greed in my humble opinion.

  Business response

  03/23/2023

  Good Morning,

  Service has been scheduled on **********************'s chair for Mar 24th.

  We will await the findings of the servicer.

  Thank you,

  *********************

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased 2 lift chairs in Tampa, Fl. They are Golden chairs and we paid for a five year extended warranty with in home repair. We have moved to Paducah Ky. and I contacted a local dealer. They contacted Golden but Golden was reluctant to honor the warranty. Golden finally agreed to send the parts but will only pay $50 towards labor which I am forced to agree to paying the difference but now the local dealer which is ******** **** ******* **** ***** **. Paducah, Ky. *****. ************ will not return my calls. My Dad is 98 years old and these chairs are vital to his well being. I have all paperwork for the purchase and warranty.

  Business response

  03/15/2023

  Good Morning,

  There is now a servicer set to do the repairs for *****. We cannot speak for the reported extra 5yr warranty/service purchased as that is between ***** and her original dealer.

  As noted, repairs are scheduled to be done and should get the chair functioning as it should.

  Thank you,

  *********************

  Director

  Customer response

  03/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  01/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In August of 2022, I filed a complaint against this company about a chair purchased in May of 2022. The complaint and response is attached as a supporting document. The director of Customer Support Services responded, acknowledging that the chair was not a good fit for my mom and said he would take care of it. It has not been resolved. We would like a refund of $3000 and for someone to come collect the chair. Thank you.

  Business response

  02/03/2023

  Good Morning,

  We are in the process of working on a resolve for this issue.

  The customer is being keep apprised of the status.

  Thank you,

  *********************

  Director

  Customer response

  02/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  12/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My mom had a lift chair that cost 1/3rd of the Golden Lift Chair. She had NO issues with it for 10 years! It was just ratty looking and I wanted her to have more adjustment options. We bought 2 new PR761 Chairs and were so excited. However, we've had trouble with reliability from the start. I was eventually given a sheet titled Remote Reset/Calibration. The second line states "As part of troubleshooting if the customer claims the lift chair is not working." "Claims????????" As is if they don't know there are faulty mechanisms in their $3000+ chairs. Both ours need to be reset several times a week! If I weren't here to assist mom she would be unable to use her expensive, supposedly high-end lift chair. Clearly these chairs are being sold with known mechanical issues to people who already have physical difficulties and likely with disabilities! I'm so disappointed in manufacturers who build products that are soooo much more expensive with clear quality control oversight than there used to be. Their bottom line is the only real concern.

  Business response

  01/03/2023

  Good Afternoon,

  We will contact ******* to get the details and help get her mom's chairs squared away.

  Thank you,

  *********************

• Initial Complaint

  12/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am trying to locate an authorized service company as I obtained this due to a death, thus I am not “original owner” My email was submitted several weeks ago requesting assistance to find service person as local medical supply business will not service unless they sold it. It was submitted through the website form as no phone number associated with the company service personnel can be located. They have never responded so I did submit again ; I can’t continue to wait and wonder status as I have more medical issues needing an operating lift chair. I need them to contact me to resolve this matter.

  Business response

  12/21/2022

  Good Afternoon,

  Thank you for bringing this to our attention.

  We will have ****** contacted *** tomorrow.

  Thank you,

  *********************

  Customer response

  01/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  This is first contact.  They have not contacted me.  Do  vt I C need to file another complaint?
  
  Regards,
  
  ****** *********
  

  Business response

  01/25/2023

  Good Afternoon,

  This is rearding ****** *********.

  It should be noted that we did called ****** on 12/22/2022 and left a voice mail with information to contact us.

  Also, we called her again today , 1/25/23, and left a message on voice mail and backed it up with an email

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩