Business ProfileforPreferred Warranties Inc

My transmission and differential failed 3/21/23 and I took it to the closest shop. They wanted too much out of pocket so I asked PWI for shop suggestions. They gave me 2 options for dfw - only 1 is actually still in business, ******** *** *****. It was towed on 4/1/23 to ******** *** *****, which I had to pay $50 for 5miles over what pwi covers for tows even though this was their only suggestion. I had minimal communication with the mechanic, *****, who kept saying he was almost done. When I finally got ahold of my claim adjuster ***** * on 4/17 he informed me that my claim was closed. PWI paid ***** on 4/4/23, thinking that I’ve had my car since. Zero communication from either companies gave me notice of my case being closed. Today is 4/24/23 I’m still WITHOUT my car. Due to PWI’s negligence of blindly paying the mechanic, there’s nothing I can do to get my car in a timely manner. I continue to **** daily and ask to be compensated. I would have gotten a rental but ***** continued to give me false information on date of completion. PWI needs to update their automated system to inform their customers on claim completion. It’s ludicrous to blindly trust a mechanic that they “worked with at some point in a 30 year span” (said *****). I’m appalled by the lack of professionalism and financial support due to PWI’s own negligence.