Customer ReviewsforBlue Ridge Cable Technologies, Inc

I called today to see why my phone not working to learn it was disconnected. I never got no email or phone called etc informing of a suspension (notice). One person states I need such and such amount to get back on them another says different. Told it a soft connect and someone else says disconnect for non pay. On phone almost an hour getting told different things by different people. It was sent to higher escalation which could take 24-48 hrs to be contacted. Thought about it and need house phone so called back to pay amount. Did that and then transferred to someone else who informed me I need $25 more to pay reconnect fee which wasn't told when paid amount. I said can't they add to next bill and lady went to check comes back n tells me she was able to but since I have another account for internet which is separate due to being on acp program and there is an amount of $56 past due I need to pay that to get reconnected. Highly irritated here. Getting told different things by different people, feeling because on acp I'm getting treated not like regular customers. I never had to pay to get an account reconnected 8f other was past due ever. They are 2 separate accounts!!! Plus now in phone again almost another hour just to get my house phone turned back on.

Absolutely ridiculous customer service. Any time I called for assistance, I would be told what I have to do and how to do it but would have to contact a different department. I would contact that department and be told that won’t work or they can’t fix it or they can’t do anything about it. Constant run around. I was a customer for less than a week

Internet slow buffering even @ 500Mbps installed to TV wirelesly causing buffering, had to purchase supplies to wire ethernet directly to TV as their Technicians would charge to install needed equipment, everything's a charge evidently. Unsure why more costs from stated setup. Had I known I would have gone elsewhere...

The only solution for North Eastern PA is to have another internet provider. Blue Ridge is not providing good enough service only competition can change the way Blue Ridge treats their customers.

If I could give them a negative number, I would. I have discontinued all my service with them. After months of haggling about extra charges in error, charges for equipment that I have already purchased, etc. They sent me a "final bill" for $53 that I have no idea what it is for. So I called customer service, and after a half hour of the "higher ups" looking at the bill, they could not tell me what the charge was for. Finally they told me my balance was $0.00. I asked them to please send me a final bill stating that this was the case for my record since it appears that I have an outstanding charge. They told me they cannot do that as my "account has been disconnected"?!? What does that even mean? They obviously still have my account information available so they should be able to send me a statement. This is the most difficult, uncompromising company I have ever had to deal with and they are dishonest. Our new provider is sooooo much better. My advice is to look around for a better provider.

Worst TV service ever. Every other day I am have one issue or another. And they are a monopoly in our area yet they do not provide the quality service for what I pay. They are crooks!!

The absolute worse and like other areas, for us in Hawley, Pa it's the only company. Repeated excuse coming from them is that your problem is not at there end, it's your equipment. I can't wait to see the day (and it will come) when another major company, ******* or **** will bush thru the gates of our community and put this monopoly OUT of business in Hawley, Pa. O and worse of all, there is no one to complain to who will make a difference

We cancelled the service and the person on the phone said it was all done and good and we were billed for the next two months when we called they said we never cancelled it. "we have no record of it :)" well it's $300 they're refusing to return. We haven't used the service for those two months since we switched providers. They said they can't send the whole amount just $40 in check within 10 days.

I've spoken to at least 5 different people, not one of them can answer WHY my bill is $200 over what it should be this month. Besides that, we've been paying for 400mb+ and only receiving about 65 for the last 4 years. And there is literally nothing we can do about it, because NO ONE else services this area. Every single time we call, they're rude.. Unhelpful.. Refuse to assist you in any way, they told me there is no supervisor when I asked to speak to one. Someone needs to do something about them, they're out of control. Charging anything they want to and treating people horribly because they can, because we have no choices.

I live in blossburg PA and I think their services terrible my TV locks up 345 times a day and there's no sense calling them because they say everything is brand new and doesn't need replaced I've already bought modems and TiVo boxes and everything all the equipment in my house is brand new but when it freezes up they say that's what the company sent them to transmit out over their lines they have a monopoly in blossburg and if I could find something else it would give me my local channel 16 news they would be history