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ComplaintsforDuckDuckGo
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company refuses to list a website, patriots.win. I will be taking my business to another browser after almost 7 years of business. In addition, they share my information with *******Business response
07/22/2022
Dear Better Business Bureau,
Thank you for raising this item to our attention.
The particular search result identified by this individual is one we received through our syndication arrangement with the ***** service. We investigated this matter after receiving your request, and the link now appears in the DuckDuckGo search results when a user submits a query for it.
Regarding the unsupported claim by this individual that their information was shared with ******* that allegation is untrue. DuckDuckGo does not collect users' personal information and does not share such information with Google.
Sincerely,
DuckDuckGoInitial Complaint
03/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I want the dead links that reference cases that were expunged removed. They only show on DuckDuckGo go search results. These have been expunged. No other search engine shows this, it needs to be removed immediately.Business response
04/19/2022
Hello,
Thank you for contacting DuckDuckGo. DuckDuckGo responds to such requests for removal of information, although we were unable to identify any prior requests from this user. Based on the information provided, we have removed the links referenced in the request.
Thank you,
DuckDuckGo
Initial Complaint
03/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
About 2 weeks ago, I had heard a Duck Duck Go commercial and went to the website to find out about it. Since that day, it does what it supposedly serves to avoid: it constantly stalks me online! Screens demanding payment from something called ****** (on behalf of Duck Duck Go) are constant. I don't think they have a right to blackmail me to pay them or they will keep filling up my screen with their demands for more money to stop!Business response
04/04/2022
Good afternoon ***********,
Thank you for reaching out with your concern. We understand that you visited DuckDuckGo's website and have also received online notices from ******. DuckDuckGo has no affiliation or business relationship whatsoever with ******. Any advertising and/or payment claims you are receiving on its behalf are not related to DuckDuckGo. We would advise reaching out to ****** directly with any concerns.
As our advertisements promote, DuckDuckGo is an independent company, and our all-in-one privacy app can be used as an everyday browser with private search, tracker blocking, encryption, and email protection built-in all for free. Our services help block the trackers lurking nearly everywhere online.
Best,
The Team at DuckDuckGo
*************************
People Operations Coordinator
Email :**********************************______________________________
__________ DuckDuckGo|Privacy, simplified.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.