ComplaintsforLone Star Woodworks LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Mr. Stephen L**** in March 2022 to do some outside contract work for me, which included replacing, building and staining the stairs to my deck. He asked for 50% of the money upfront ($1250) which I provided. When he informed me he would be finishing the work the next day, I agreed to leave the remaining $1250 in the form of a check under my doormat (I work 40 miles away). When I returned home, I noticed Stephen had only stained the top (treads) of my stairs and none of the other exposed wood. I contacted him and after a few weeks (and a run around of excuses) he stated he NEVER agreed to stain the stairs as part of the work. I have taken screenshots of our text exchanges in which he did. He verbally stated he would provide a written contract but never did. It has been over 2.5 months and the project is still incomplete. I have photos of the text messages and the stairs, if you would like to see them.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.