ComplaintsforDivine Hair Studio
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Complaint Details
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Initial Complaint
03/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
They said they could do highlights on my hair. The lady that did my hair did not only NOT provide what she said, she botched my hair! I have pictures and paid her 125$ total ( that included the tip) .. I had to go somewhere else the next day to get my hair corrected which cost me another 225$. I would like my money back.Business response
04/27/2022
Divine hair studio was not aware of the customer not happy with her service. She told the stylists he loved her hair and gave her a tip . She never called back to say that she was not satisfied. I was notified by the BBB. So i contacted the customer to see what the problem was and why she didnt give us a chance to fix the problem if there was one. We have never had a problem in the 17 years in business making sure we satisfied our customers. Her service was $75 and she tip the stylists $40. If you dont like what she did you dont tip .
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.