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ComplaintsforSparkle Car Wash
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Complaint Details
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Initial Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on or about october 7th, my husband took our ******** **** to sparkle, which we have used for years. the suction sucked up the windshield wiper blades, when he spoke to management, they pretty much ignored him and did nothing. we had to purchase new blades and have them installed. we would like reimbursement for the expenses incurred.Business response
01/12/2023
January 10, 2023
To whom it may concern,
I, ******* ********* am responding to a complaint through the BBB. I did read through the complaint that our car wash equipment sucked up windshield wipers and according to our policy here at Sparkle car wash we are not responsible for windshield wipers. The incident did occur on October 7th 2022 and according to our management team the windshield wipers were left on automatic prior to the vehicle going through the wash tunnel. Our policy here at Sparkle car wash is it's the customer's responsibility to make sure all inside controls in their vehicle are turned off prior to exiting their vehicles. I would also like to add the complaint is a falsely accusation as to we do not have any equipment that would suck up wiper blades, the only explanation to this incident is the wipers were left on automatic and the wipers broke off. Prior to the customer exiting their vehicle we have signs set up everywhere stating what we expect the customer to do with their vehicles and also signs posted what our business is not responsible for. I will attach photos stating all of this with this statement. Please feel free to reach out to me with any questions or concerns, I can be reached at ************.
Thank you
Heather U******** (Office manager)
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.