ComplaintsforPayless Car Rental

• Initial Complaint

  03/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I rented a car and it smelled like smoke. I contacted the business and they told me to bring the car back and get a new one; this was not a reasonable solution because I rented a car because I was driving far away during my business trip. I asked for a partial refund and spent months corresponding with the Branch Manager, ***************They refused to help me because I booked through Priceline; I called Priceline to ask for help and they informed me that after the payment was processed, Payless should be able to issue the refund. The manager stated he would send me the partial refund via check in 8/2022. I have followed up multiple times via email and have been totally ignored. I have tried to resolve the issue myself for 11 months and the company has not followed through to make the issue right. I also left a review. I have attached the entire email chain as proof of the issue and interactions. I also attached a picture with the transaction details. At this point, I would like a full refund for the car rental. It is ridiculous that I have been trying to get a resolution for almost a year. Thank you very much for your assistance in this matter; I have tried to handle it myself and am getting no where.

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Rented a car near the Philadelphia airport to drive about 75 miles to Reading, PA. About 30 miles to the destination the car dropped to 40MPH and wouldn't go any faster and a bunch of warning lights popped up on the dash, my daughter was a witness. Pulled over and checked everything out and started again. The car did the same exact thing. I called Payless and spoke to Brianna who told me not to drive it back as it wasn't safe. There was no Payless in Reading, PA so I found a ****** at a regional airport. The agent at ****** spoke to Brianna who asked her to take possession of the vehicle until one of their agents could come get the car. We had to rent a different vehicle from ****** and pay separate rental fees and deposits for another car. We are now being charged 375.00 on top of the 285.00 I already paid through ********* to begin with. Plus, the 200.00 deposit. Payless is stating I drove the car in Low gear instead of Drive. I would like to know how they were able to establish this fact. I wasn't the last person to drive the car. The ****** representative drove the car to their secure lot behind the building. I have been driving for 35 years. I know the difference between L and D in a car. Besides I completely stopped the car to double check and proceeded. Driving the car in Low gear is an absolute lie. I have attempted to get answers from Payless and I am given the run around. They stated nothing was wrong with the car but charged me that amount to send it to the dealer to "clear the codes" those codes are what caused the car to malfunction. There was something wrong with the car to begin with or I would have kept it and not had to rent a second car. I am out double money now. I have asked for proof and am not being provided proof. I would like my money back. I called to give a current debit card for the deposit refund based on the letter received. I am told I don't get a refund at all. I attached that letter also.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I rented a vehicle from Payless car rental In Philadelphia Pennsylvania around by the airport they Payless car rental put a $200 hold on my card until I return the vehicle back when I return the vehicle back they kept the $200 also charge me for extra day a and they never disclose to me that the vehicle is supposed to come back At a certain time I want the money back that wasn't supposed to take

  Business response

  10/12/2021

  October 11, 2021 

  Dear ******* *******: 
  

  I am writing in response the complaint listed above. 
  

  *** ******* originally rented a vehicle from us on August 16, 2021 with a due back date of August 18, 2021 at 12:29pm. It is our practice take a $200 deposit for incidentals. *** ******* eventually returned on August 24th at 5:58pm. He returned late and was issued a refund for the remainder of his deposit. His refund amount was $102.41. 
  

  If you need additional information, please do not hesitate to contact me. 
  

  Thank you so much and have a great day, 
  

  James E

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩