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Find a Location

Deeper Than Hair has 1 locations, listed below.

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    Business ProfileforDeeper Than Hair

    Beauty

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5613 Walnut St, Phila, PA 19139-3918
    BBB File Opened:
    2/2/2018
    Years in Business:
    11
    Business Started:
    10/16/2012
    Business Incorporated:
    12/16/2012
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Annagjid Taylor,, Owner
    Contact Information

    Principal

    • Ms. Annagjid Taylor,, Owner

    Customer Contact

    • Ms. Annagjid Taylor,, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/15/2022

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    On December 4, 2022, I received a text from Kee the owner of Deeper Than Hair that I won a prize. I was instructed to go to "********" to submit my contact information. I was instructed to click the link that directed me to *********************************, Once I was with *********************************, she instructed me to send via "*****" $109.00 for expedited shipping and $125.00 for Insurance: total of $234.00. I was hesitant at first, but I did it anyway. i trusted Kee because I was a subscriber for many months on @Deeperthanhairtv on ******** I trusted Kee. I was instructed to send the $109.00 to ***********************, ************************* and the $125.00 to ***************************, ********************* I instructed to send a screenshot confirmation of the transactions. On December 5, 2022, I received another text from ********************************* stating I won an awesome super prize but I had to send another $195.00 to release it. I told ******************** was not going to send any more money. ********* told me it was 24 inch ****. I lost it and told her I will not pay any more money and to return my $234.00. ********* told me I would not receive my money the package had shipped. I check to see if *** had the package with the tracking number she gave me. Tracking number: ******************. i checked the status of the package and *** had not received it. I sent an image to show the package had not shipped. ********* said "no I will not get a refund." The reason been a person did the same thing and did not return the package. I told her I was offended that she called me dishonest. I would send back the package if I received and expect a refund. I sent another text to *** and ********* on the morning of December 6 letting them know I was reporting the incident to the **** BBB, Zelle, and my bank. I went back to check to see if they responded only to find both of them deleted all the messages from December 4,5,6. Lastly, I should have known this was a scam, that you never pay to receive something that is free.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Harriett O

    1 star

    06/27/2023

    SCAM, today it’s so many scammers out here, people will do anything for money, hopefully you will do your research before buying from Deeper than hair, I order a flat iron, open the box, the flat iron was falling apart, look like it was put together by a child doing a school project, I emailed them, no response, I called left a message, no response. You reap what you sow, it will come back worse to you, I forgive them.

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