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ComplaintsforTheatre of Living Arts
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My brother bought 2 concert tickets including a meet and greet. Shortly before the concert out aunt died. Which we can provide proof. We were not in a good place, help with family, last affairs etc. Therefore we needed that money. We contact the concert venue, the ticket seller, insurance, banks etc. All said no. We tried to explain why but no one listen. Please help.Business response
07/23/2022
My name is Nick and I run the Theatre of Living Arts in Philadelphia. I'm writing in reference to BBB complaint #********. Sorry for the delayed response, I just wanted to let you know that we processed a refund for the tickets in question. Let me know if you need any further info/proof as I'd be happy to resolve this matter. Thanks!Nick F****** | General Manager - TLA
Customer response
07/24/2022
The issue has been resolved. I would like to close the complaint now.
******* *******
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.