Additional Information for House of Beauty IV, Inc.

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  House of Beauty IV, Inc.

  2191 Hornig Road Phila, PA 19116

• 

  House of Beauty IV, Inc.

  4 Falcon Dr Southampton, PA 18966

• 

  House of Beauty IV, Inc.

  2385 West Cheltenham Avenue Philadelphia, PA 19150

• 

  House of Beauty IV, Inc.

  1212 Chestnut Street Philadelphia, PA 19107

Location of This Business

2191 Hornig Road, Phila, PA 19116

BBB File Opened:

3/7/1991

Years in Business:

40

Business Started:

4/6/1984

Business Started Locally:

8/9/1984

Date of New Ownership:

1/1/1991

Business Incorporated:

8/9/1984

Type of Entity:

Corporation

Alternate Business Name

• Houseofbeautyworld.com
• House Of Beauty World

Business Management

• Mr. Gary K. Roman, President/CFO

Contact Information

Principal

• Mr. Gary K. Roman, President/CFO

Customer Contact

• Mr. Gary K. Roman, President/CFO

Additional Contact Information

Phone Numbers

• (267) 722-1122
  Other Phone

Email Addresses

• Email this Business
  Sales
• Email this Business
  Customer Service

Additional Business Information

Additional Info

The BBB investigated this company due to the number and type of complaints filed against it by consumers. BBB checked for lawsuits filed against the company and found none.  Finally, the BBB reviewed the company's website to determine any policies the company had regarding issues that were the subject of our investigation.
Consumers allege that items ordered and paid for were not delivered in a timely fashion. Consumers state that they did not receive items that they paid for in the agreed upon time frame nor were they updated to a new time and have been waiting for months for their order. Some consumers have stated they received a partial shipment but never received the rest of order nor a refund for items not received. Many consumers have tried to cancel after not receiving the order.  Some consumers stated they requested a refund which they have not received.  In some cases they state their order will be designated as canceled yet they never receive the refund they are promised. Consumers allege they are unable to reach the company as they get a recording that the mailbox is full and emails are not answered.
The Federal Trade Commissions mail order rule requires that items ordered are to be shipped within 30 days of the order if no other time frame is given. If a business can't ship within the promised time (or within 30 days if no promise was made) business must notify the customer of the delay, provide a revised shipment date and explain their right to cancel and get a full refund promptly. 
BBB brought these allegations to the business and the business did not respond. BBB will continue monitoring the business.

Serving Area

• PA

Service Type

Products and Services

over 40.000 beauty related products, over 50.000 beauty related products

Payment Methods

• all credit cards, Amazon Pay

Refund and Exchange Policy

• Return Policy
  House of Beauty will gladly accept returns within 21 days from thedate of the invoice. All products must be in sellable condition and intheir original packaging, except Wigs, Human and Synthetic Hair, HairExtensions, they can only be returned for store credit or exchange.Please note that some wigs brands are non-exchangeable, non-returnable,and non-refundable, such as Envy, Incognito, Henry Margu, Babe and ManeAttraction.
  All customers must provide us with the item’s picture they wantto return to confirm the sellable condition of the products. Only afterthat customer service will be able to send to the customer returnauthorization number.
  We will not accept returns for used and opened item unless it isdefective or damaged. We reserve the right to refuse refunds on personaluse products for any reason.
  
  
  • We do not refund shipping charges.
  • 20% restocking fee will be applied for all authorized returns.
  • 30% restocking fee will be applied for all unauthorized returns.
  • 50% restocking fee will be applied for all refused and unclaimed orders.
  • Refund or credit will be issued within 21 days of your return being received.
  • We cannot accept any returns without return authorization number is on the top of the box
  • Each order is only valid for the one-time exchange.
  • If the item/s was/were sent wrong to you and we provided you with aprepaid label, exchange or refund can be processed only after thepackage will be delivered to our facility.

Referral Assistance

• Pennsylvania Attorney General-Philadelphia
  21 South 12th Street
  Philadelphia PA 19107
  Phone Number: 800-441-2555 (Pennsylvania Residents)
  http://www.attorneygeneral.gov

Business Categories

Hair Care, Skin Care, Wigs, Beauty Supplies, Hair Products, Perfume, Hair Styling, Makeup, Body Care, Hair Pieces, Nails